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Title Clerk

2 months ago

Dayton, Ohio, United States Evans Dealer Group Full time

**Job Summary**

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying company policies.

**Key Responsibilities:**

  • Accurately process incoming titles daily from dealerships, ensuring compliance with established procedures.
  • Provide exceptional customer service, responding to inquiries and concerns in a professional and customer-focused manner.
  • Open and accurately record incoming titles daily, maintaining a high level of accuracy and attention to detail.
  • Troubleshoot and resolve title-related issues, including odometer discrepancies and power of attorney matters.
  • Match sold titles with invoices, ensuring accurate and timely processing.
  • Accurately record vehicle liens, maintaining a secure and organized system.
  • Perform auto checks on vehicles, verifying accuracy and completeness.
  • Follow up on payoffs to receive vehicle titles in a timely manner, ensuring seamless processing.
  • Complete monthly vehicle sales tax reporting, providing accurate and timely financial information.
  • Maintain a professional and calm demeanor when interacting with difficult or upset customers, providing exceptional customer service.
  • Maintain confidentiality, handling sensitive information with discretion and care.
  • Contribute to a team-focused, values-based service culture, promoting a positive and supportive work environment.
  • Provide support where needed, contributing to effective operations and company success.

**Requirements:**

  • Experience with titles and dealership operations preferred.