Senior Customer Success Manager, Enterprise
2 days ago
What You Bring to Our Camp Culture Amp is a fast growth organization and you’ll be expected to learn quickly and be accountable for the success of your customers. To get there, you’ll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own. Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of thought to Culture Amp. Your background could be in a customer-facing role at a SaaS company such as Customer Success, Support, Account Management, or even first-hand experience in HR, which would mean you are able to build empathy and become a trusted advisor to your customers. Your role at Culture Amp Partner with our Enterprise customers (1K+ employees) to advance their employee feedback & performance strategy. Lead strategic conversations with a customer and their Executive team (CPOs, Heads of People, Org Development etc) alongside a People Scientist or Account Manager, by leveraging your knowledge of key People and Culture topics to advise companies on their people strategies. Facilitate effective conversations and uncover a customer’s needs, scoping the appropriate survey configuration and coaching their project management to ensure that they’re successful. Proactively drive product adoption, retention, and ultimately business outcomes across our Enterprise customers. Enable customers in using the platform and more broadly, the domain of people and culture. Have the freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance). Ensure customer success with collaboration from Product Support, Account Management, People Science, Marketing & Product. Reset expectations with customers by having challenging conversations when appropriate. Access world-class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Zoom, Slack, and G-Suite. Nurture and track renewal success and customer value in the CRM, connecting with peers and communicating openly while tracking relevant information. Advance customer voice by providing feedback to the Product and Engineering team on where we can improve the platform to better solve our customers' challenges. Contribute to and lead continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’). After 3 months you’ll: Take ownership of your own Book of Business of key Enterprise customers in the US, working collaboratively in our local Enterprise Customer Success team to ensure a smooth launch & ongoing high-quality customer experience for our strategic customers. Facilitate delivery of key customer journey points (Partnership Kick-Off, Feedback Strategy Review (Business Reviews), Project Meetings, Trainings etc). Have learned the core elements of the product (employee feedback, performance & development). Built internal relationships crucial to the successful delivery and retention of accounts, across customer and product teams. Be contributing to and collaborating on projects, such as partnering with other teams to support our growth. #J-18808-Ljbffr
-
Senior Enterprise Customer Success Manager
4 weeks ago
New York, United States Calibrate Full timeABOUT THE ROLE We are growing fast and are looking for an experienced Customer Success Manager to nurture and grow a portfolio of customers while shaping our customer success strategy. The Senior Customer Success Manager will be responsible for the relationship between Calibrate and our enterprise client partners. This role will involve strategic account...
-
Enterprise Customer Success Manager
1 month ago
New York, United States Flowcode Full timeFlowcode Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven design with the latest QR technology, we offer contactless connections that are privacy-compliant, ultra-fast, and designed with intention. Our products enable instant, seamless engagement...
-
Enterprise Customer Success Manager
1 day ago
New York, United States Flowcode Full timeFlowcode Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven design with the latest QR technology, we offer contactless connections that are privacy-compliant, ultra-fast, and designed with intention. Our products enable instant, seamless engagement...
-
Senior Customer Success Manager
7 months ago
New York, United States Optimize Partners Full timeOur client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...
-
Enterprise Customer Success Manager
4 months ago
New York, United States DataSnipper Full timeDataSnipper is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over...
-
Customer Success Enterprise Solutions Manager
3 weeks ago
New York, New York, United States Culture Amp Full timeCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. As a Senior Customer Success Manager, you will play a crucial role in advancing the employee feedback & performance strategy of our Enterprise customers.Your primary responsibilities...
-
Enterprise Customer Success Manager
4 weeks ago
New York, United States Tennr Full timeAbout Tennr: When you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor's handwriting!) notes, in thousands of different formats. The problem is so complex that...
-
Enterprise customer success manager
1 month ago
New York, United States Writer Corporation Full timeAbout Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way...
-
Enterprise Customer Success Manager
2 days ago
New York, United States OnSiteIQ Full timeAbout OnsiteIQ: OnsiteIQ is a leading construction intelligence platform that leverages cutting-edge technology to transform how construction projects are managed and executed. Our innovative platform utilizes AI-powered visual data to provide real-time insights, streamline workflows, and enhance decision-making for construction professionals. With a...
-
Enterprise Customer Success Manager
1 month ago
New York, United States Riverside Full timeDescription About Riverside.fm Riverside is your online studio for high-quality recordings and incredibly smart and fast editing. It's powered by AI, but built for human conversations - anything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where you're located. By removing all barriers between idea and...
-
Enterprise Customer Success Leader
3 weeks ago
New York, New York, United States Fundraise Up Full timeWe are seeking a seasoned Customer Success expert to lead our Enterprise Customer Success team at Fundraise Up. As the Head of Customer Success for Non-Profits, you will be responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers.Key Responsibilities:Lead Fundraise Up's Enterprise Customer Success team to...
-
Enterprise Customer Success Manager
1 month ago
New York, United States Vertice Full timeVertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that's fair, totally transparent, and designed for modern businesses. Today, Vertice manages over $3.4 billion in spend for hundreds of customers in over 30 countries and is headquartered in London with offices in New York, Brno, Sydney and Singapore. And we're just getting...
-
Enterprise Customer Success Manager
2 days ago
New York, United States Gorgias Full timeGorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...
-
Senior Customer Success Expert
4 days ago
New York, New York, United States Sylvera Full timeAbout the RoleWe're looking for a mission-driven, senior Customer Success Manager to join our Commercial function and fully own meaningful, strategic enterprise relations for the US market.The ideal candidate will have a minimum of 6 years of experience working with large Enterprises in a commercial role. They will be able to partner with stakeholders at the...
-
Senior Customer Success Manager
1 month ago
New York, United States Tabnine Full timeDescription A bit about the job: * We are seeking a Senior Customer Success Manager for a remote position, to work from anywhere in the US.* AI is new and is changing the world. AI driven coding assistants are one of the only AI use cases that have demonstrated real, measurable value and are taking off like wildfire. The role of the Customer Success...
-
Enterprise Customer Success Manager
1 day ago
New York, United States Air Full timeAir is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms...
-
Senior Manager, Customer Success
3 months ago
New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
-
Enterprise Customer Success Manager
2 days ago
New York, United States aescape Full timeAescape is looking for an Enterprise Customer Success Manager to lead partner management for a NYC and Northeast book of business. You'll be collaborating cross functionally with our sales and product teams as we launch and scale our product across the northeast. This is an amazing opportunity for you to own the relationship with leading companies in the...
-
Senior Manager, Customer Success
5 months ago
New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
-
Senior Customer Success Manager
7 days ago
New York, United States Disability Solutions Full timeOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...