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Branch Manager

4 months ago

Wakefield, United States Wakefield MA Full time

We offer a competitive compensation and benefits package, along with the opportunity to work with an experienced, hard-working group of professionals focused on camaraderie, teamwork, work/life balance, prompt and friendly service, and dedication to the bank’s success. Our culture supports open communication, welcomes product and service ideas, and encourages strategic and other dialogue with senior management. Department: Retail Reports to: Retail Branch Administrator / Business Development Officer Job Description The Branch

Manager leads the branch team to success through coaching and development on a consistent and ongoing basis. The successful candidate understands the importance of customer service excellence and executes on delivering superior white glove service to our internal and external customer base. A leader by nature who can think outside the box to accommodate a customer without compromising the integrity of the Bank. Strong operational skills with extensive knowledge of the day to day operations of a retail branch. Branch Managers promote Wakefield Co-operative Bank through active leadership within the community. Job Requirements Uses experience and management skills to lead, coach and develop team for success Provides supervision/coaching/mentoring of all staff to positively reinforce behavior. Manager, provides oversight and manages the branches overall performance related to operational integrity, customer service excellence and sales integrity Maintain credibility within the Bank and with business managers, retail, and commercial loan teams. Builds strong relationships with these teams through routine contact and review of expected business results. Promote bank products to new and existing customers. Engage in sales and service coaching sessions with sales staff. Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties. Develop a portfolio of customers, prospects, and Centers of Influence (COIs) through networking and other business development efforts includes visiting local businesses on a regular basis. Immerses in the community by leading and supporting the Bank’s community related initiatives and events in order to build brand awareness Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decision that will impact the banks financial results. Able to quickly learn and adhere to all policies and procedure related to branch operations to include, but not be limited to, check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions Ensures that all security and audit procedures are followed to minimize potential risk. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. Assists in managing cash limits in accordance with banking standards. Participates in investigating, locating, resolving and controlling differences to manage the budget within acceptable standards. Creates and implements a plan to manage and minimize bank procedural violations. Answering telephone calls in a professional manner. Must have knowledge and understanding of Wakefield Co-operative Bank’s digital / online banking offerings and are able to use, describe and support these services. Where applicable (for example when performing platform duties), stand up, meet and greet incoming customers and prospects, shake their hands and escort them as necessary throughout their visit. Consistently meets or exceeds various goals as may be required or set by management. Inform, offer and where applicable, demonstrates alternative service delivery options for customers to include online banking, bill pay, debit cards, mobile banking, etc. Additional duties as assigned. If you are a motivated and goal-oriented individual with a passion for banking and a drive to succeed, we want to hear from you Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position to Wakefield Co-operative Bank. Qualifications Strong supervisory or leadership experience Proven ability to meet and exceed Customers' expectations Excellent verbal and written communication skills and computer / digital / mobile device proficiency Demonstrates management ability Demonstrates ability to manage competing priorities, strategically aligning efforts and activities to meet branch goals and objectives Demonstrates knowledge of Bank product lines and services as well as an understanding of branch operations and security Proficiency with: MS Office Mobile smart phones and other mobile devices (running iOS, Android and other) Internet usage (mobile and desktop) Adherence to corporate dress code Regular attendance and punctuality is essential to this position Must be knowledgeable and keep current on all bank regulatory and compliance policies as they relate to the job description Notary License (Preferred) Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and therefore, required.

If you’re interested in joining the Wakefield Co-op team, please email your resume and cover letter to Joyce Grasso at jgrasso@wcbbank.com . No phone calls please. Wakefield Co-operative Bank is an Equal Opportunity Employer.

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