Customer Service Representative
7 hours ago
Location: Hampstead, Maryland
FULL TIME
Hours: 8am-4:30pm
How Does YOUR POSITION Help Us Work Toward OUR MISSION?
JOB SUMMARY: The customer service representative is responsible for providing a distinct level of service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members throughout the company.
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer's service expectations
- Provide quality service and support to both customers and sales team.
- Maintain communication with customer throughout the order process including changes to scheduled deliveries.
- Process document requests through CRM
- Maintain outside warehouse stock levels in accordance with company guidelines (if applicable)
- Provide a balance between company policy and customer benefit in decision making.
- All other duties as assigned.
- Minimum 2 years of customer service-related experience, preferably in a manufacturing setting
- Strong oral and written communication skills
- Working knowledge of MS Office applications
- Working knowledge of ERP and CRM systems
- Ability to manage multiple complex tasks
- Good problem solving/analytical skills
- Well organized and good time management skills
- Teamwork oriented
- A college degree is a plus
BENEFITS
Health, Dental, Vision Insurance Plan
401K with 6% match
HOURLY WAGE RANGE
Min: $19.50
Mid: $22.75
Max: $26.00
FLSA CLASS: Salary Exempt
Fuchs North America Is An Equal Opportunity Employer. We Celebrate Diversity And Are Committed To Creating An Inclusive Environment For All Employees.
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