Customer Service Representative

7 hours ago


Hampstead, United States Fuchs North America Full time

Location: Hampstead, Maryland

FULL TIME

Hours: 8am-4:30pm

How Does YOUR POSITION Help Us Work Toward OUR MISSION?

JOB SUMMARY: The customer service representative is responsible for providing a distinct level of service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members throughout the company.

  • Provides timely and accurate information to incoming customer order status and product knowledge requests
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer's service expectations
  • Provide quality service and support to both customers and sales team.
  • Maintain communication with customer throughout the order process including changes to scheduled deliveries.
  • Process document requests through CRM
  • Maintain outside warehouse stock levels in accordance with company guidelines (if applicable)
  • Provide a balance between company policy and customer benefit in decision making.
  • All other duties as assigned.
SKILLS & EDUCATION REQUIREMENTS:
  • Minimum 2 years of customer service-related experience, preferably in a manufacturing setting
  • Strong oral and written communication skills
  • Working knowledge of MS Office applications
  • Working knowledge of ERP and CRM systems
  • Ability to manage multiple complex tasks
  • Good problem solving/analytical skills
  • Well organized and good time management skills
  • Teamwork oriented
  • A college degree is a plus

BENEFITS

Health, Dental, Vision Insurance Plan

401K with 6% match

HOURLY WAGE RANGE

Min: $19.50

Mid: $22.75

Max: $26.00

FLSA CLASS: Salary Exempt

Fuchs North America Is An Equal Opportunity Employer. We Celebrate Diversity And Are Committed To Creating An Inclusive Environment For All Employees.

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