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Internal Operations Technician

2 months ago

Phoenix, United States Tech One IT Full time

Job Title: Internal Operations Technician

Location: Phoenix, AZ (Remote 100%)

Key technologies: #1 Knowledge of Excel, #2 (equally) MS Word, Adobe, Outlook.

Health insurance or health care related experience or work in data entry/admin

Time Zone Preference:Open, but need to work our AZ schedule.

Job Description:

This position is primarily responsible for coordinating and processing all information required to complete the small group bid and renewal processes, in addition to assisting Sales staff with internal administrative duties. • Identify, review, research, process small group bid requests and resolve issues by communicating with internal and external customers. • Respond to a high volume of calls, e-mails, and faxes on bid status within established timeframes. • Identify, review, research, process small group renewal packets and resolve issues by communicating with internal and external customers. • Generate and process Disclosure packet for all renewing groups to ensure completion of renewal process. • Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines. • Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals. • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. • Perform all other duties as assigned.

Skills

Required Job Skills • Intermediate proficiency in spreadsheet and word processing software • Intermediate PC proficiency • Intermediate skill in use of office equipment, including copiers, fax machines, scanners and telephones Required Professional Competencies • Priortize, organize and self-manage in a high volume department • Communicate professionally to both internal and external customers • Analyze and research data • Follow and accept instruction and direction • Establish, contribute and maintain a positive and productive work environment • Adapt to new software applications and a changing workflow environment • Maintain confidentiality and privacy Preferred Job Skills • Advanced proficiency in spreadsheet, database and word processing software • Advanced PC proficiency • Advanced skill in the use of office equipment, including copiers, fax machines, scanners, and telephone systems • Understanding of medical terminology • Intermediate Spanish speaking and writing skills Preferred Professional Competencies • Knowledge of sales computer systems and programs

Education

Required Work Experience • 2 years of experience in a health care related field Required Education • High-School Diploma or GED in general field of study Preferred Work Experience • 3 years of experience in sales for a health insurance organization Preferred Education • Associates Degree in general field of study Preferred Licenses • Active State of Arizona Disability and Life Insurance License