Help Desk Analyst
3 weeks ago
IMP Notes:·
Only W2 candidates (USC/GC-PR)·
Can be done remotely but require own equipment.· Need local candidates only (DC, MD, NoVA)
Overview:We are looking for a qualified candidate who must have experience in supporting end user applications as well as account management. The ideal candidate must possess excellent communication skills and problem-solving abilities and must be able to track issues from start to closeout.
Some experience with security and responsible for provisioning user access and will be trained.
Major responsibilities include -· Monitor and operate Government customer's ticketing system and Access Management System· Able to create user accounts, delete user accounts in Microsoft Active Directory· Review and validate access requests for multiple systems· Perform actions to setup user access for approved requests in multiple systems· Serve as point of escalation for all issues, and as liaison to the project's team· Ability to prioritize multiple priorities effectively, excellent time management & organization skills· Ability to work unsupervised, perform well under pressure and adapt to a changing environment· Must be flexible to perform hands-on tasks that are necessary to insure SLA requirements· Must have excellent verbal & written communication and interpersonal skills
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