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Sales Associate, UGG
2 months ago
About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Sales Associates are critical to the success of our stores. As a Sales Associate
,
it’s your job to create the best possible customer experience
.
I
t’s your job to listen to each customer and offer recommendations and current product knowledge
in response to
their needs.
You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.
As a Sales
Associate,
you operate as part of dynamic team
and you
cooperate to achieve business goals.
Description
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty.
You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave.
You provide exceptional service from start to finish, including effectively communicating our return policy. Y
ou maintain a positive
,
cheerful attitude with customers and team members
and
promote the store and brand image in all interactions including adhering to a dress code
. You provide exceptional customer service to both our in-store customers and those who call on the phone.
In your role as a
Sales Associate
,
you understand that your role extends beyond the sales floor. You know how to operate the cash register
,
handle money accurately, check inventory daily and ensure products are stocked and available for
customers,
and
merchandi
ze
product in accordance with Visual Merchandising
s
tandards.
Y
ou
also
maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to
theft in accordance with our policies.
As an UGG Sales Associate you understand that you are an integral part of a team
;
you
report to work on time and notify your Store Manager in advance if you will be late or absent.
Core Competencies
As a successful
Sales Associate
,
you know how to:
Ensure the highest level of customer service possible
as outlined in our Service Training Program
P
rioritize brand and product knowledge training
in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders
Contribute to a team and cooperate to achieve goals
M
ulti-task in a fast-paced environment
Respond to problem situations with professionalism
Think critically
to
solve problems and approach challenges with agility
Key Qualifications
Two (2) years
of
retail store experience preferred.
High School Diploma
Excellent verbal and written
communication skills and ability to convey the UGG and
Deckers
Brands Vision and Mission to your team members and customers
Highly motivated team player and self-starter
Additional Requirements
Flexibility of schedule and hours to meet the needs of the business.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.
As part of our UGG Family, you belong to more than
a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination
on the basis of
race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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