Entry Level Customer Service Rep

2 months ago


Miami, United States Fresh Form Draft Full time
Entry Level Customer Service Rep

Department: BeloForm Craft

Employment Type: Full Time

Location: Miami, FL

Compensation: $18.50 - $27.00 / hour

Description

At BeloForm Craft, we believe in the transformative power of architecture to shape the world around us. As an innovative and forward-thinking architecture firm, we are dedicated to crafting spaces that not only meet functional needs but also inspire and elevate the human experience.

Job Description: The Entry-Level Customer Service Representative at BeloForm Craft in Miami will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment.

Location: Miami, FL
Job: Full time - On site
Pay Range: $18.50 - $27.00 hourly

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat promptly and professionally
  • Provide accurate information about the company's products and services
  • Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary
  • Process customer orders, returns, and exchanges accurately
  • Maintain and update customer records in the company database
  • Assist with administrative tasks such as data entry, filing, and document management
  • Follow up with customers to ensure satisfaction and gather feedback
  • Collaborate with other departments to ensure seamless customer service
Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-centric attitude
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to manage multiple tasks and prioritize effectively
  • Attention to detail and strong organizational skills
Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs


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