Customer Service Rep

3 weeks ago


Miami, United States BeloForm Craft Full time
Job DescriptionJob DescriptionDescription
Position Overview:
 The Entry-Level Customer Service Representative at BeloForm Craft in Miami will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment.
 
Location: Miami, FL
Job: Full time - On site
Pay Range: $18.50 - $27.00 hourly
Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat promptly and professionally
  • Provide accurate information about the company’s products and services
  • Process customer orders, returns, and exchanges accurately
  • Maintain and update customer records in the company database
  • Assist with administrative tasks such as data entry, filing, and document management
  • Follow up with customers to ensure satisfaction and gather feedback
  • Collaborate with other departments to ensure seamless customer service

Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-centric attitude
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to manage multiple tasks and prioritize effectively
  • Attention to detail and strong organizational skills


Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs


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