Customer Service Rep
3 weeks ago
Position Overview:
The Entry-Level Customer Service Representative at BeloForm Craft in Miami will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment.
Location: Miami, FL
Job: Full time - On site
Pay Range: $18.50 - $27.00 hourly
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and professionally
- Provide accurate information about the company’s products and services
- Process customer orders, returns, and exchanges accurately
- Maintain and update customer records in the company database
- Assist with administrative tasks such as data entry, filing, and document management
- Follow up with customers to ensure satisfaction and gather feedback
- Collaborate with other departments to ensure seamless customer service
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric attitude
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to manage multiple tasks and prioritize effectively
- Attention to detail and strong organizational skills
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Retirement plan options (e.g., 401(k))
- Professional development opportunities
- Wellness programs
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