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Quality Assurance and Documentation Specialist
2 months ago
Job Description
Job Description
As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Quality Assurance and Documentation Specialist to join our team
What you’ll be doing?
Work with the Product Development team to ensure the quality and accuracy of the products and services being developed and delivered.
Conduct thorough quality assurance testing of digital products and features to identify and report defects and usability issues.
Develop and execute test cases and test plans based on project requirements and specifications.
Collaborate with development teams to resolve issues and ensure timely delivery of bug fixes and updates.
Work with various business areas such as Product Development, Implementation, Clearinghouse, and Call Center to develop needed training documentation and presentation materials.
Work with Product Owners and Stakeholders to develop End User documentation for SDS developed products and services.
Gather required information to create documentation of the following:
User Guide & presentation materials for Quick Claim Portal
Training materials for customers regarding form completion for facility, professional, dental, and pharmacy
Technical specifications, acceptance criteria, and release notes
Testing results with associated defects and end user feedback
Presentation materials for form completion for both internal and external users
Documentation for new customers on how to enroll for clearinghouse services, add providers, and remove providers as needed
Documentation for troubleshooting ticketing system
Presentation materials for SDS ticketing system
End User materials for new and existing products
Perform other duties as assigned.
What we’re looking for?
Required skills:
Quality Assurance- Strong understanding of QA methodologies, testing techniques, and tools.
Excellent Writing Skills- Strong command of English language, grammar, and style to convey complex technical information in a clear and concise manner.
Technical Proficiency- Ability to understand and interpret technical concepts, jargon, and specifications.
Understanding of Business Needs- Ability to comprehend the desired outcome of the product and features necessary to deliver the product.
Research Skills- Capability to gather information from diverse sources, including subject matter experts, documentation, and hand’s-on experimentation.
Adaptability- Flexibility to quickly grasp new technologies and adapt writing style to target audiences with varying levels of technical expertise.
Detail-oriented- A strong focus on accuracy and precision in work.
Organization- Ensure documents are managed and organized in appropriate shared folders, ensuring accessibility and version control.
Collaboration- Ability to work closely with cross-functional teams and other stakeholders to gather information and ensure accurate documentation.
Tools Proficiency-Professional presentation design background in Word/PFS and Powerpoint
User-Centric Approach- Focus on creating user-friendly documentation that addresses the needs of the target audience. For example, anticipation of Frequently Asked Questions and the inclusion in the documentation.
Preferred: A background in healthcare, preferably in insurance claim processing, or a Business Analyst role.
Why this is the company for you?
Top Benefits & Perks:
A company culture that is authentic and values forward thinking, collaboration, and fairness We work hard for our customers and have fun along the way
A professional development and growth-oriented workplace
Generous benefits including, health insurance, short-term, and long-term disability
401(k) with a company match to provide a better future in your retirement years
Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day
Who is Smart Data Solutions?
For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN with 300+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98%+ customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.
SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.
Location:
This position is located in the Dallas, TX office. This is a hybrid position with requirements of 3 days in office per week.
Smart Data Solutions is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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