Customer Success Associate

3 weeks ago


Boston, United States HqO Full time
About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.

HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we're backed by some of the world's most prominent VC and real estate companies as we continue to grow rapidly across the world.

We're driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we're the company for you.

About the role

We're hiring a Customer Success Associate that considers themselves the following: You're obsessed with delivering top-tier customer success and pride yourself on exceeding customer expectations. You're a team player who is able to assist in managing the full customer life cycle. You have a proven track record of acting as a trusted advisor to your customer. You're a creative thinker leveraging key insights from datasets to tell a story. You're a critical problem solver, and hungry to create a world-class tenant and customer experience.

What you'll do

  • Partner with Sales to own the entire customer lifecycle
  • Work cross-functionally to develop customer solutions
  • Understand customer business objectives and build a 12 month engagement/ account plan that you work in partnership with the customer to execute on
  • Identify churn risk from a tenant & property level and build a tenant experience strategy to prevent/reduce churn
  • Establish multi-level relationships across different personas at the property and facility manager level
  • Obsessively monitor product usage to drive adoption
  • Drive creative and successful launch events across our customer's portfolio
  • Create and present engaging content roadmaps for customer buildings
  • Communicate succinctly through in-app push notifications, emails, and short-form content
  • Consult with client contacts on their tenant experience programming to help them execute memorable tenant events via the HqO Marketplace
  • Dive into app engagement data to understand and inform the effectiveness of their engagement strategy
  • Liaise with third party retail and tech vendors during onboarding and adoption phases
  • Understand business to consumer marketing
What you bring
  • 3+ years experience in Customer Success or customer-facing role in a tech startup or commercial real estate
  • Comfortable with presenting content plans to clients and property teams
  • Excited to work in a fast-paced, rapidly changing startup environment
  • Able to demonstrate empathy and develop a strong rapport with customers, retailers, and app users
  • Obsessed with improving user experience and daily life at work through mobile technology
  • You're an engaging writer that can capture and engage a user. You must be able to capture their tone.
  • An excellent communicator. You need to be able to recognize different customer motivations and needs and communicate effectively across multiple stakeholders.
  • A creative, out-of-the-box thinker. You need to take a concept from ideation through validation and execution.
  • Comfortable with ambiguity, uncertainty, and autonomy
  • Able to prioritize the critical few from the trivial many
  • Able to come up with creative and innovative solutions to problems
  • Ability to draw insights and learnings from data and surveys to optimize tenant experience strategy
  • Comfortable navigating conversations regarding APIs and SDKs preferred
  • Proven experience building relationships with all levels within an organization
  • Comfortable analyzing data sets to craft a compelling story
  • Strong organizational skills and must be detail oriented
  • Proficiency with Salesforce.com
  • CRE experience preferred


  • Boston, United States Robin Powered Inc Full time

    About Robin: Robin is the leading hybrid workplace experience platform. Since 2014, we've empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences, from industry-leading desk booking and room booking to streamlined visitor management. Today, we are laser-focused on helping companies reimagine office spaces...


  • Boston, United States Datadog Full time

    As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. Youll be an advocate for the customer internally and focus o Associate, Customer Experience, Customer, Retail, Benefits


  • Boston, United States 1upHealth, Inc. Full time

    Assigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...


  • Boston, United States Pison Technology Full time

    We are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...


  • Boston, United States Pison Technology Full time

    We are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...


  • Boston, United States athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: CSM Small Group Managers lead an operational plan incorporating goals and objectives ensuring athenahealth services and products support our customers’ business objectives while providing continued value to the...


  • Boston, United States LeanIX Jobs Full time

    LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...


  • Boston, Massachusetts, United States Seekup Strategies Full time

    Customer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...


  • Boston, United States Axon Enterprise Inc Full time

    The Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support


  • Boston, Massachusetts, United States Board International Full time

    Job DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...


  • Boston, Massachusetts, United States LinkSquares Full time

    Customer Success ManagerAt LinkSquares, we're on a mission to help our customers grow by delivering best-in-class services and support. As a Customer Success Manager, you'll play a critical role in achieving this goal by leading a team of Customer Success Managers (CSMs) and driving the vision for our customer experience.Responsibilities:Manage a team of...


  • Boston, United States Snowplow Full time

    Customer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...


  • Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...


  • Boston, United States Akoya Full time

    The Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...


  • Boston, Massachusetts, United States Smartsheet Full time

    Job SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...


  • Boston, Massachusetts, United States Amwell Full time

    Customer Success ManagerAmwell is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products, and driving growth and retention.Key...


  • Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...


  • Boston, United States One Door Full time

    We are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...


  • Boston, United States Chowbus Full time

    The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with...


  • Boston, United States HALO Branded Solutions Full time

    Halo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies, driving customer engagement and usage,...