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Supply Chain Ops Specialist III

3 months ago

Alameda, United States CMA CGM Group Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us? YOUR ROLE Are you known for exceptional operational support in the supply chain environment? Are you passionate about coordinating efficient, reliable transportation with various carriers? If so, we have an opportunity that would allow you to provide an essential role and contribute to delivering superior supply chain services. WHAT ARE YOU GOING TO DO? Receives and processes documents for accuracy, which requires complex knowledge of customers, carriers, and procedures. Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups. Utilizes databases, logs, and other sources to locate and verify information; information is usually complex. Identifies and completes services or assists others that require special or expedited handing. Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs. Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations. Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors are needed. Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature. Prepares information required for quotes or address potential services; provides more complex quotes. Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items. Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs. Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed. Performs other duties as assigned. WHAT ARE WE LOOKING FOR? Education and Experience: High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred. Two years of specialized logistics or related operations support experience. Ability to developing relationships with customers and internal operations. Advanced knowledge of operational and support principles and practices in supply chain environments. Ability to apply and follow policies and procedures. Utilizes databases and systems to review and verify logistics and transportation information. Capable of relaying communications between carriers, providers, and customers and preparing and handing off transportation and logistics requirements. Ability to track and trace shipments or product, typically domestic and more complex Capable of working with providers, carriers and services in a transportation/logistics environment. Able to identify operational delays. Ability to communicate and work to resolve potential concerns or delays. Operates in a fast pace and changing logistics/transportation environment and in both a team and individual contributor environment. Capable of communicating with co-workers to provide and receive direction. Ability to prepare operational reports, queries, and service information, as well as quotes and service details. Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Must be able to read, write and speak English fluently. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastnamecevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. Nearest Major Market: San Francisco Nearest Secondary Market: Oakland