Customer Service Representative

2 weeks ago

Redlands, United States Esri Full time
Overview

Use your passion for helping customers in this challenging and rewarding position where you will play a crucial role in Esri's success. You will have the opportunity to build relationships with domestic or international customers in a variety of industries, as well as teams throughout Esri.

As a member of our customer service team, you'll work in a fast-paced, collaborative environment and use your problem-solving and research skills to audit and process software orders. This position has advancement potential within the department and other areas throughout the organization.

Responsibilities
  • Manage all order-related activity for an assigned customer base including order processing, delivery schedule, invoicing, and post-delivery support
  • Track licenses, maintenance, and entitlements for each customer
  • Create and follow up on customer quotes as needed
  • Update and maintain customer account information databases
  • Be available to answer questions from customers or other departments
  • Participate on project teams as assigned
Requirements
  • 1+ years of customer service experience
  • Strong communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
  • Ability to use resources to research issues and handle complex customer inquiries
  • Basic knowledge of Microsoft Office applications, such as Word and Outlook
  • High School Diploma
Recommended Qualifications
  • Bachelor's in business or related field
  • Minimum typing speed of 35 wpm
  • Knowledge of SAP and Salesforce
  • Basic knowledge of Microsoft Excel

#LI-LW1

#LI-Onsite

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$19.10-$33 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

  • Customer Service Representative

    1 month ago

    Redlands, United States Fadeaway Marketing Full time

    Job DescriptionJob DescriptionFadeaway Marketing is the engine room for success! Our Customer Service Representative team helps us drive sales and create the perfect customer experience.  We go above and beyond for our customers, which makes us stand out above the rest. Our Customer Service Representative team members are self-motivated and energized by the...

  • Customer Service Representative

    2 weeks ago

    Redlands, United States Staffmark Full time

    Are you searching for a fresh, new job opportunity? Staffmark has a temp-to-hire opportunity in Redlands, CA. We are looking for a self-motivated Customer Service Representative to provide a top-notch experience for customers. Get your career moving Customer Service Representative, Customer Service, Representative, Shipping Clerk, Retail, Staffing

  • Customer Service Representative

    3 months ago

    Redlands, United States Creative Perspectives Management Full time

    Job DescriptionJob DescriptionCreative Perspectives is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as an Entry Level Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need...

  • Customer Service Representative

    2 weeks ago

    Redlands, United States Creative Perspectives Management Full time $45,000 - $55,000

    Job DescriptionJob DescriptionCreative Perspectives is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as an Entry Level Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need...

  • Customer Service Representative

    1 month ago

    Redlands, United States Staffmark Full time

    Are you searching for a fresh, new job opportunity? Staffmark has a temp-to-hire opportunity in Redlands, CA. We are looking for a self-motivated Customer Service Representative to provide a top-notch experience for customers. Get your career moving in the right direction with Staffmark. Monday - Friday | 7 AM - 4 PM | $19 per hour Requirements | 1 year...

  • Customer Service Representative

    4 weeks ago

    Redlands, United States Staffmark Group Full time

    Are you searching for a fresh, new job opportunity? Staffmark has a temp-to-hire opportunity in Redlands, CA. We are looking for a self-motivated Customer Service Representative to provide a top-notch experience for customers. Get your career moving in the right direction with Staffmark. Monday - Friday | 7 AM - 4 PM | $19 per hour Requirements: 1 year of...

  • Customer Service Representative

    3 weeks ago

    Redlands, United States Staffmark Group Full time

    Are you searching for a fresh, new job opportunity? Staffmark has a temp-to-hire opportunity in Redlands, CA. We are looking for a self-motivated Customer Service Representative to provide a top-notch experience for customers. Get your career moving in the right direction with Staffmark. Monday - Friday | 7 AM - 4 PM | $19 per hour Requirements | 1 year of...

  • Customer Service Representative

    2 weeks ago

    Redlands, United States AAA Full time

    AAA - 1330 Industrial Park Ave [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively...

  • Customer Service Representative

    6 days ago

    Redlands, California, United States U-Haul Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Assist customers with U-Haul products and services,...

  • Customer Service Representative

    6 days ago

    Redlands, United States Advanced Innovative Technology Corp Full time

    Job DescriptionJob DescriptionJOB SUMMARY:This position is primarily responsible for receiving and processing our customers’ orders utilizing the company’s software system. Also responsible for communicating with our customers, providing a high level of customer satisfaction, and resolving any customer issues or concerns.ESSENTIAL DUTIES AND...

  • Customer Service Representative

    1 week ago

    Redlands, United States American Automobile Association Full time

    Customer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9:00am to 5:45pm, also training every other Saturday from 8:00am to 5:00pm then having a day off through the...

  • Customer Service Representative

    11 hours ago

    Redlands, United States American Automobile Association Full time

    Customer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9:00am to 5:45pm, also training every other Saturday from 8:00am to 5:00pm then having a day off through the...

  • Customer Enrollment Representative

    3 weeks ago

    Redlands, United States Viper Marketing Full time $40,000 - $60,000

    Job DescriptionJob DescriptionViper Marketing is a full-service marketing and consulting firm seeking a full-time Entry Level Customer Enrollment Representative to join our fast-growing organization. Our newest client is one of the largest and most dedicated telecommunications companies on the market. Our Entry Level Customer Enrollment Representatives are...

  • Customer Service Representative

    4 weeks ago

    Redlands, United States The Glass Guru of Redlands Full time

    Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email...

  • Customer Service Representative

    2 days ago

    Redlands, California, United States Marshalls Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Marshalls. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and supporting the overall success of our retail operations.Key Responsibilities:Role model established...

  • Customer Service Representative

    4 months ago

    Redlands, United States The Glass Guru of Redlands Full time

    Job DescriptionJob DescriptionRoles & Responsibilities:As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:Answer inbound phone calls promptly during business hoursRespond to any voicemails and/or messages from answering service (if...

  • Customer Service Ambassador

    7 days ago

    Redlands, California, United States AAA - The Automobile Club Full time

    We are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives at AAA - The Automobile Club. As a Customer Service Representative, you will be the primary point of contact for our members, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide timely and effective...

  • Customer Service Ambassador

    4 days ago

    Redlands, California, United States American Automobile Association Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the American Automobile Association. As a Customer Service Representative, you will be responsible for providing exceptional service to our members through inbound phone calls, resolving issues, and offering meaningful solutions.Key...

  • Business Development Coordinator

    3 months ago

    Redlands, United States Tom Bell Chevrolet Full time

    Job DescriptionJob DescriptionBusiness Development Coordinator (BDC) - Hiring now! The ideal candidate will be a people-person, energetic and professional, with a strong desire to succeed. This position offers a fast-paced work environment! TOM BELL CHEVROLET needs BDR SALES/SERVICE REPRESENTATIVES to help us maintain and increase our unprecedented growth....

  • Customer Service Ambassador

    4 days ago

    Redlands, California, United States Staffmark Full time

    Job Opportunity at StaffmarkWe are seeking a self-motivated Customer Service Representative to provide exceptional customer experiences. As a key member of our team, you will be responsible for delivering top-notch service to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer complaints in a...