CS Connect Retail Channel Manager

4 weeks ago


Charlotte, United States Caesarstone Full time

CS Connect Retail Channel Manager (East) @ Caesarstone **Description**

**Position can be based out of following US States: New York, New Jersey, Mid Atlantic area**

The purpose of this role is to act as a catalyst for the regional sales teams in developing the framework and presentation of the managed program to customers. This is a centrally focused role that acts as resource and support for the sales team in the regions in building custom programs for customers. This is a day-to-day hybrid customer service, administrative sales support role to ensure smooth sales procedures.

Key Responsibilities:

* Act as central point person for **East US sales regions** in developing the framework and presentation of the managed program for key customers.

* Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.

* Participate in meetings (in person or virtual) with potential large and/or strategic customers.

* Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.

* Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program

* Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers

* Develop channels to capture ongoing customer feedback both internally and externally; Collect and analyze feedback results and present findings to stakeholders.

* Identify opportunities for innovation and continuous improvement with managed program.

* Participate in regional or national Conventions and Trade Shows to promote the CS Connect program (i.e. Buyer Group Conventions, KBIS, etc.)

* Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program. Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers.

* Other duties as assigned.

**Requirements**

* 3-5 years experience in account management, business development, related field

* Bachelors Degree in Business Administration, Marketing & Communications or any related field

* The individual is dynamic and sharp with excellent attention to detail, and strong problem-solving skills.

* Previous experience in CRM would be a high advantage.

* Ability to work effectively in a team environment as well as independently.

* Strong analytical skills and sound professional judgment.

* Proven track record in providing effective and high quality customer service

* Punctual, reliable to complete tasks on timely basis

* Able to work with tight deadlines in a multi-task, high priority environment

* Excellent communication, work management, collaboration and results orientation skills.

* Solid working knowledge of programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle)

Working Conditions

* Travel estimated at 50% of the time across region

* Ability to attend and conduct presentations

* Manual dexterity required to use desktop computer and peripherals

* Lifting or moving up to 10lbs may be required

The candidate will show leadership and initiative. They will demonstrate an entrepreneurial flair and will have creativity and self-motivation. They must be able to work independently and must have the capacity to multitask. Furthermore, they must be able to bring initiatives to full completion without close supervision.

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Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

*We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.*

*?*

**OUR COMPANY VALUES**

**People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.**

**Accountability: Together, we take ownership of our actions, business and future.**

**Innovation: We are committed to fresh thinking and breakthrough ideas that create value.**

**Winning Spirit: We are enthusiastic and foster a can-do attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.**


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