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Retail Manager

1 month ago

Charlotte, United States U S National Whitewater Center Full time
Job DescriptionJob Description

The Retail Manager at the Whitewater Center is responsible for operating a 5,000 square foot retail operation. The staff, products, and overall experience in the Center’s retail environments are considered a vital extension of the Whitewater brand and represent a unique opportunity to engage with guests. The Retail Manager is primarily responsible for maintaining and seeking opportunities for growth in an outdoor retail environment tailored to represent the mission, values, and initiatives of the organization. The Retail Manager is an on-site, full-time, benefits eligible role who reports to the Director of Operations.

Responsibilities

  • Promote an active, outdoor lifestyle by incorporating an array of relevant brands and products in the store.
  • Excellent customer service.
  • Collaborate with Guest Services team to engage guests in a variety of manners including serving as an information hub, facilitating pass sales, and serving as an overall ambassador for the Whitewater Center.
  • Collaborate with the Marketing team to assure the delivery of a consistent brand experience to the guest.
  • Develop and maintain a product knowledgeable retail team.
  • Develop strategies to effectively immerse guests into outdoor industry trends and products using approaches inside and outside of the store footprint.
  • Monitor inventory and evaluate finances to improve sales and profit performance.
  • Establish clear movement and flow through the floor space while employing merchandising methods that create an enjoyable shopping experience.
  • Build upon and maintain strong, positive relationships with both vendors and guests.
  • Constantly explore the latest industry products, technology, and trends while seeking out and capitalizing on new opportunities.
  • Other duties as assigned.

Requirements

  • 5+ years of relevant retail operations experience and market knowledge.
  • 3+ years of retail management experience.
  • Results-oriented, business-minded, strategic individual.
  • Extensive retail experience with technical outdoor gear and lifestyle apparel.
  • Product purchasing experience across a wide variety of product lines.
  • Thorough understanding and experience with visual merchandising.
  • Exceptional communication and customer service skills.
  • Demonstrated ability to empower teams and meet high standards.
  • Energetic, enthusiastic, and strategic leader
  • Flexibility in working evenings, weekends, holidays, and during Whitewater events as needed.

Physical Demands

  • Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Must be able to lift and carry at least 50 pounds.
  • Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to work in shared spaces with other employees and customers.
  • All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

  • Access to Whitewater Center’s pass activities
  • Staff discount program and pro deals
  • Health, Dental, Vision, and FSA
  • 401(k)
  • Paid Time off

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.


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