Technical CS Associate, Blink

2 weeks ago


Charlotte, North Carolina, United States Amazon Full time

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink's Customer Service (CS) Technical Support team would like to talk to you

Hours are Mon-Fri 9:30-6:00pm EST.

Must have a reliable broadband internet connection, either through DSL, cable, or fiber-to-home. A minimum contracted internet speed of 5 mbps download and 2.5 mbps upload speed, and access to a wired internet connection.

Key job responsibilities

  • Providing prompt, efficient, detailed service by engaging directly with Blink's customers via phone and email
  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Being a voice and advocate for our customers when something doesn't feel right
  • Working with customers to understand how they use Blink's products to resolve their issues and maximize their investments
  • Acting as an advocate for our customers by reporting and acting on observed areas for improvement
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Assisting with customer communication during Blink's critical launches and support events
  • Working across the customer service spectrum to ensure a consistent and highest-quality level of support
  • Developing detailed knowledge about specific product lines and features
  • Driving projects that improve support-related processes
  • Supporting Blink Subscription service

A day in the life

As a Technical Support Associate in the CS/Technical Support team, you'll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you'll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

About the team

Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - FL | Virtual Location - GA | Virtual Location - NC | Virtual Location - SC | Virtual Location - TX

Basic Qualifications

  • 3+ years of customer service experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 2+ years of experience in technical support that is focused first and foremost in customer success
  • 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
  • 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services 1+ years providing technical support for mobile devices and platforms (iOS, Android)
  • Ability to work remotely
  • Excellent verbal and written communications skills required in both English and German or English and French

Preferred Qualifications

  • 2+ years of customer service experience
  • A drive to dig into the details of a system or process to solve customer problems
  • Ability to document technical customer issues into notes that are consumable by other users
  • Technical curiosity and excitement to learn new technologies and help customers succeed
  • Excellent oral and written communication skills
  • Proven success in a fast paced support environment
  • Experience using Zendesk CRM

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


  • Technical Designer

    1 month ago


    Charlotte, North Carolina, United States Gensler Full time

    Your RoleAs a Gensler Technical Designer, you will produce technical documentation and communicate project progress to team members to ensure success. You're a fit for this role if you have experience/interest in construction documentation, are proficient in/have exposure to Revit, and enjoy working with a team of architects and interior designers that bring...

  • Technical Designer

    4 weeks ago


    Charlotte, North Carolina, United States Gensler Full time

    Your RoleAs a Gensler Technical Designer, you will produce technical documentation and communicate project progress to team members to ensure success. You're a fit for this role if you have experience/interest in construction documentation, are proficient in/have exposure to Revit, and enjoy working with a team of architects and interior designers that bring...

  • Technical Designer

    3 months ago


    Charlotte, North Carolina, United States Babcock and Wilcox Company Full time

    Job ID A)DescriptionThe Technical Designer functions as project leader in directing Technical Design work on a single contract or project. Working from information at the proposal, early contract or final design stages, this individual functions as the interface between various engineering departments and Project Management. This role falls within our Design...

  • Technical Designer

    4 weeks ago


    Charlotte, North Carolina, United States Babcock and Wilcox Company Full time

    Job ID A)DescriptionThe Technical Designer functions as project leader in directing Technical Design work on a single contract or project. Working from information at the proposal, early contract or final design stages, this individual functions as the interface between various engineering departments and Project Management. This role falls within our Design...


  • Charlotte, North Carolina, United States Amwins Full time

    Project CoordinatorAmwins Group, Inc. ) is conducting a candidate search looking forAmwins the largest wholesale brokerage and group insurance administrator in the US with annual placed premiums over $26b, over 155 locations around the world, and over 6k employees. Amwins has expertise across a diversified mix of property, casualty and group benefits...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job Summary Under general supervision, this position provides technical support to the Plant Operations and Maintenance Department (POM) by performing assigned projects, producing technical documentation and analysis, and maintaining appropriate reporting. This position is also responsible for assisting the administrative staff of POM. Essential...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job Summary Under general supervision, this position provides technical support to the Plant Operations and Maintenance Department (POM) by performing assigned projects, producing technical documentation and analysis, and maintaining appropriate reporting. This position is also responsible for assisting the administrative staff of POM. Essential...

  • Packaging Associate

    1 month ago


    Charlotte, North Carolina, United States Genpak LLC Full time

    Packaging AssociateJOB DESCRIPTIONREPORTS TO: Production SupervisorDIRECT REPORTS: N/AROLE:The Packaging Associate is responsible for the final review of finished product and packaging materials, preparing products for delivery to customers.ESSENTIAL DUTIES AND RESPONSIBILITIES:Inspect finished products and packaging to ensure quality standardsCommunicate...

  • Tax Associate

    2 months ago


    Charlotte, North Carolina, United States FORVIS Full time

    Description & RequirementsAre you an accounting student striving for CPA eligibility or a current associate-level professional looking for a full-time opportunity in Tax? At FORVIS, you can use your critical thinking abilities to help clients solve problems or apply your social skills to build rewarding business relationships. You will work with clients from...


  • Charlotte, North Carolina, United States Milwaukee Area Technical College Full time

    Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for...


  • Charlotte, North Carolina, United States Milwaukee Area Technical College Full time

    Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for...

  • Sales Associate

    2 weeks ago


    Charlotte, North Carolina, United States Drybar Shops Full time

    Overview:Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts.In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.Sales Associate / Customer Service Representative...


  • Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionWe are currently looking for a Technical Project and Program Manager, Broadband Grants to join our growing team In this role, you will report to the Vice President Regulatory, Compliance and Broadband Office, as we work to attract hundreds of millions of dollars in state and federal grants to Brightspeed under the U.S. government's Broadband,...


  • Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionWe are currently looking for a Technical Project and Program Manager, Broadband Grants to join our growing team In this role, you will report to the Vice President Regulatory, Compliance and Broadband Office, as we work to attract hundreds of millions of dollars in state and federal grants to Brightspeed under the U.S. government's Broadband,...

  • NET Lead Engineer

    2 weeks ago


    Charlotte, North Carolina, United States Motion Recruitment Full time

    Job Description One of the world's leading global investment management firms is looking to onboard a hands-on technical lead for an upcoming development project. This position would have you leading a small engineering team where you will be building out modern financial software solutions for the firm. You will be working closely with various business...


  • Charlotte, North Carolina, United States Milwaukee Area Technical College Full time

    Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for...


  • Charlotte, North Carolina, United States tapwage Full time

    Address: USA-NC-Charlotte-237 Mt Holly Huntrsvl RdStore Code: Store 02603 Deli Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSEProvide quality customer...


  • Charlotte, North Carolina, United States tapwage Full time

    Address: USA-NC-Charlotte-237 Mt Holly Huntrsvl RdStore Code: Store 02603 Deli Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSEProvide quality customer...

  • Packaging Associate

    4 weeks ago


    Charlotte, North Carolina, United States Genpak LLC Full time

    Packaging AssociateJOB DESCRIPTIONREPORTS TO: Production SupervisorDIRECT REPORTS: N/AROLE:The Packaging Associate is responsible for the final review of finished product and packaging materials and for packaging product for delivery to our end user, the customer.ESSENTIAL DUTIES AND RESPONSIBILITIES:Visually inspect finished products and packaging materials...

  • Packaging Associate

    1 month ago


    Charlotte, North Carolina, United States Genpak LLC Full time

    Packaging AssociateJOB DESCRIPTIONREPORTS TO: Production SupervisorDIRECT REPORTS: N/AROLE:The Packaging Associate is responsible for the final review of finished product and packaging materials and for packaging product for delivery to our end user, the customer.ESSENTIAL DUTIES AND RESPONSIBILITIES:Visually inspect finished products and packaging materials...