Client Operations Coordinator

1 month ago


Franklin, United States Thnks Full time

SUMMARYThe Client Operations Coordinator will work closely with all departments to support client and business needs by completing operational tasks and projects.DUTIES AND RESPONSIBILITIESManage and respond to client and departmental needs in CRMRecord meeting notes, Assist in onboarding Teams and Enterprise clients in a 30 day windowConducts CMS actions for clients and Account ManagersProvide detailed reports to internal stakeholdersFacilitate client campaignsSubmit JIRA tickets for custom user requestsAssist other departments with one-off projects focused on the improvement of our platformAssist the Marketplace team in the curation and audit of Thnks with extreme detailNECESSARY SKILLS AND QUALIFICATIONS1-2 years of experience in a customer centric roleProficiency with Google Suite/Microsoft OfficeStrong relationship building skills, with both internal and external stakeholders. Self-motivated team player with a collaborative and consultative styleAbility to communicate clearly and tactfully Comfort with data and reporting to monitor revenue and identify customer growth opportunities Ability to prioritize, multi-task, and perform effectively in a fast-paced, dynamic environment



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