Front Office Supervisor

4 months ago

Cleveland, United States Kimpton Hotel Full time

Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll DoLead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include:Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. Ensure the completion of the desk agents' AM/PM checklist. Handle guest situations as they arise in a calm and professional manner. Be an expert in all employee duties to ensure you are 'leading by example' in all that you do. Maintain professional contact via telephone with all other hotel departments. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Counsel and coach employees when necessary, using accurate documentation and techniques. Ensure all employees complete their duties before departing, that they are posted at their stations on time. Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. Accountable for meeting or coming in under payroll and expense budgets. What You Bring2 years of related experience in hospitality or similar industry. High School Diploma is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count. ' }, { 'label': 'Property Name', 'content': 'Kimpton Schofield Hotel

  • Front Office Supervisor

    2 weeks ago

    Cleveland, Ohio, United States L. S. Starrett Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at L. S. Starrett. As the successful candidate, you will be responsible for leading our front office functions, including customer service operations, purchasing, and general administrative tasks. You will work closely with our leadership team to develop...

  • Front Office Supervisor

    2 months ago

    Cleveland, United States Tru by Hilton Full time

    Job Summary: We are looking for a Front Office Manager/Front Desk Manager to manage and directly supervise all front office personnel to ensure all guest service standards are maintained to provide excellent professional service to all guests. Directs and coordinates the activities of the front desk, reservations, guest services and communication areas....

  • Front Desk Supervisor

    1 month ago

    Cleveland, United States New Waterloo Full time

    Job DetailsJob Location Fidelity Hotel - Cleveland, OH Salary Range $20.00 - $20.00 Hourly DescriptionFIDELITY HOTEL is hiring for a FRONT DESK SUPERVISOR Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities,...

  • Office Administration Supervisor

    3 weeks ago

    Cleveland, Ohio, United States Gables Search Group Full time

    **Job Summary:** Office Administration SupervisorWe are seeking a highly organized and experienced Office Administration Supervisor to oversee the day-to-day operations of our client's medical practice. This is an exciting opportunity for a motivated individual to join a dynamic team and contribute to its success.The ideal candidate will have at least 3-5...

  • Front Office Supervisor

    2 weeks ago

    Cleveland, Ohio, United States Residence Inn Cleveland Downto Full time

    Job SummaryThe Night Auditor is responsible for ensuring the accurate preparation and disposition of all Night Audit work. This role oversees the front desk operation during the overnight shift, typically from 11pm to 7am. Key responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting...

  • Overnight Front Desk Supervisor

    1 month ago

    Cleveland, United States New Waterloo Full time

    Job DetailsJob Location Fidelity Hotel - Cleveland, OH Salary Range $21.00 - $21.00 Hourly DescriptionFIDELITY HOTEL is hiring for a FRONT DESK SUPERVISOR Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities,...

  • Front Office Operations Manager

    3 weeks ago

    Cleveland, Ohio, United States New Waterloo Full time

    Job OverviewThe Assistant Front Office Manager is responsible for overseeing the reception, concierge, night operations, valet, and reservation sales teams. Collaborating with all internal departments, the Assistant Front Office Manager ensures seamless guest experiences and assists in leading the front-of-house operations for the hotel.

  • Front Office Team Lead

    1 day ago

    Cleveland, Ohio, United States Hyatt Regency Cleveland Full time

    About UsHyatt Regency Cleveland is a leading hospitality provider, committed to exceeding guest expectations through personalized service and attention to detail. Our goal is to create lasting memories for every guest, making us their top choice for accommodations.The Assistant Front Office Manager will be responsible for leading the front office team,...

  • Front Office Supervisor

    1 day ago

    Cleveland, Ohio, United States L. S. Starrett Full time

    ResponsibilitiesThe Office Manager will be responsible for:Liaising with various departments to ensure effective communication and supportMaintaining and managing employee records, benefits administration, and compliance with labor lawsOverseeing general office operations, ensuring a productive and organized workplaceCoordinating and managing schedules,...

  • Front Office Operations Manager

    3 weeks ago

    Cleveland, Ohio, United States Hyatt Regency Cleveland Full time

    Job DescriptionWe are seeking a highly skilled Front Office Operations Manager to join our team at Hyatt Regency Cleveland. In this role, you will oversee the front office staff and be responsible for cash control, staffing needs, and guest services.About UsAt Hyatt, we believe that exceptional performance is rewarded with outstanding benefits and career...

  • Front Office Operations Manager

    3 weeks ago

    Cleveland, Ohio, United States 6H Management LLC Full time

    Job OverviewFidelity Hotel, a luxury hotel located in the historic Baker Building, is seeking an experienced Assistant Front Office Manager. As part of our team, you will be responsible for overseeing day-to-day operations and ensuring a seamless guest experience. With a strong focus on customer service and relationship-building, this role requires excellent...

  • Front Office Night Auditor

    2 weeks ago

    Cleveland, Ohio, United States Residence Inn Cleveland Downto Full time

    Job OverviewWe are seeking a highly skilled Front Office Night Auditor to join our team at the Residence Inn Cleveland Downtown hotel. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our hotel's night audit process.ResponsibilitiesConduct nightly audits to reconcile...

  • Front Office Services Director

    2 weeks ago

    Cleveland, Ohio, United States Gables Search Group Full time

    Key Responsibilities:Schedule and oversee staff, including crafting schedules, managing payroll, and approving overtime.Supervise patient records, ensuring accuracy and up-to-datedness.Update office procedures, implementing improvements as needed.Assist with billing, providing support with insurance authorizations and medical billing.Maintain provider...

  • Hotel Front Office Coordinator

    2 days ago

    Cleveland, Ohio, United States La Quinta Inn Cleveland - Airport North Full time

    Overview: La Quinta Inn Cleveland - Airport North is part of Highgate Hotels, a leading hospitality management company.Job Role: The Front Office Agent is accountable for delivering excellent guest experiences, driving room revenue, and ensuring high occupancy rates.Key Responsibilities:Provide personalized assistance to guests throughout their stayFollow...

  • Administrative Supervisor

    2 weeks ago

    Cleveland, Ohio, United States L. S. Starrett Full time

    Job OverviewThis role plays a pivotal part in the smooth operation of our organization. As an Administrative Supervisor at L. S. Starrett, you will oversee the front office functions, ensuring seamless customer service, efficient administrative processes, and effective human resources management.

  • Administrative Services Supervisor

    3 weeks ago

    Cleveland, Ohio, United States Gables Search Group Full time

    Administrative Services SupervisorWe are seeking a seasoned Administrative Services Supervisor to join our front office team. As the primary point of contact for patients and staff, you will create a welcoming environment and ensure seamless interactions.About Our PracticeGables Search Group is dedicated to connecting healthcare professionals with top...

  • Front End Supervisor

    1 month ago

    Cleveland, United States Meijer Full time

    Job DescriptionAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave ...

  • Office Operations Director

    2 weeks ago

    Cleveland, Ohio, United States L. S. Starrett Full time

    Job OverviewL. S. Starrett is seeking an experienced Front Office Supervisor to lead our front office functions, including customer service operations, purchasing, and general administrative tasks. The ideal candidate will possess excellent communication and interpersonal abilities, proficiency in Microsoft Office Suite and HR software, and knowledge of...

  • Front Office Supervisor

    4 weeks ago

    Cleveland, Ohio, United States L. S. Starrett Full time

    Key Responsibilities:Lead and Supervise: Manage the customer service team to deliver exceptional support and resolve inquiries efficiently.Develop and Implement Policies: Create and enforce customer service policies and procedures to enhance service quality.Analyze Customer Feedback: Evaluate customer feedback and service metrics to identify areas for...

  • Front Desk Supervisor CY Cle University Circle PM Shift

    2 weeks ago

    Cleveland, United States Concord Hospitality Full time

    Description We are hiring an Evening 3p-11p, Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing...