Director of Guest Services
4 days ago
Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to Americas largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for our open Director of Guest Services position. In this role, you would directly supervise the front office, bell staff, valet and concierge teams. You would also work in partnership with the front office manager(s), director of rooms and the guest experience team to achieve our desired results. Additionally, you would manage the flow of inquiries and direct guests within the lobby.
You could potentially serve as the property manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. In that role, you would represent our resort in resolving any guest or property related situation. Additionally, you would manage the flow of inquiries and direct guests within the lobby.
We require that you have background, consisting of:
- Four years of previous front office or guest service manager experience
- Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort
- Experience growing others and looking for growth
- Basic P&L/budget experience
- Passion, energy, self-motivation and an infectious personality
We would prefer a background of:
- Bilingual - English and Spanish
- Experience with a property of 500 rooms or more
- Formal training or hands-on education in hotel management and operations.
- Basic sales experience
If your background is what were seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay
- Discounts and resort benefits
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes Americas Best Midsize Employers, Cond Nast Travelers #1 Worlds Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meetings Smart Stars Awards, Parents Magazine Kids Travel Award Winner, and TripAdvisors Travelers Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
-
Director of Guest Services
1 week ago
Sandusky, Ohio, United States Kalahari Resorts & Conventions Full time{"title": "Director of Guest Services", "description": "OverviewKalahari Resorts & Conventions is a leading provider of waterpark resorts and conference experiences. We are seeking a highly skilled and experienced Director of Guest Services to join our team.Key ResponsibilitiesSupervise the front office, bell staff, valet, and concierge teamsWork in...
-
Director of Guest Services
4 days ago
Sandusky, Ohio, United States Kalahari Resorts and Conventions Full timeDirector of Guest ServicesKalahari Resorts & Conventions is a leading provider of waterpark resorts and conference experiences. We are seeking a highly skilled and experienced Director of Guest Services to join our team.Key Responsibilities:Supervise the front office, bell staff, valet, and concierge teamsWork in partnership with the front office manager(s),...
-
Director of Guest Services
2 weeks ago
Sandusky, Ohio, United States Great Wolf Resorts Full time{"Job Title": "Director of Guest Services", "Job Summary": "At Great Wolf Resorts, we are seeking a highly skilled and experienced Director of Guest Services to join our team. This key leadership role is responsible for ensuring that our guests have an exceptional experience at our resort. The successful candidate will have a proven track record of...
-
Director of Guest Services
4 months ago
Sandusky, United States Great Wolf Resorts Full time** Director of Guest Services** **Job Category****:** Guest Services **Requisition Number****:** DIREC018629 Showing 1 location **Job Details** **Description** At Great Wolf, our **Director of Guest Services** strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with...
-
Director of Guest Services
2 weeks ago
Sandusky, Ohio, United States Great Wolf Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Guest Services to join our team at Great Wolf Resorts. As a key member of our leadership team, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest experiences and drive business results.Key...
-
Director of Guest Services
3 weeks ago
Sandusky, Ohio, United States Great Wolf Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Guest Services to join our team at Great Wolf Resorts. As a key member of our leadership team, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest experiences.Key ResponsibilitiesLead and...
-
Director of Guest Services
2 weeks ago
Sandusky, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Senior Guest Services Manager
5 days ago
Sandusky, United States Kalahari Resorts and Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Senior Guest Services Manager
2 months ago
Sandusky, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Senior Guest Services Manager
2 months ago
Sandusky, United States Kalahari Resorts & Conventions Full timeKalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a...
-
Guest Services Representative
4 weeks ago
Sandusky, Ohio, United States Great Wolf Lodge Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Great Wolf Lodge. As a key member of our dining team, you will be responsible for providing exceptional guest experiences and ensuring that every guest feels welcomed and valued.Key ResponsibilitiesGuest Greeting and Seating: Welcome guests and...
-
Guest Services Representative
1 month ago
Sandusky, Ohio, United States Great Wolf Resorts Full timeExciting Opportunity for a Front Desk Agent at Great Wolf ResortsBecome a Key Member of Our Hospitality TeamServe as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for all guests. Act as the first point of contact, creating a positive and memorable impression for visitors.Key...
-
Guest Services Representative
1 month ago
Sandusky, Ohio, United States Great Wolf Resorts Full timeExciting Opportunity for a Front Desk Agent at Great Wolf ResortsAbout the RoleServe as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for all guests. Act as the first point of contact, providing a warm and friendly atmosphere for visitors.Key Responsibilities:Greet guests and offer assistance...
-
Guest Services Associate
1 month ago
Sandusky, Ohio, United States Sports Force Park at Cedar Point Full timeJob OverviewPosition Summary:As a vital member of the Guest Experience team, you will play a key role in facilitating operations for various events, including tournaments in Baseball, Softball, Soccer, and Lacrosse at Sports Force Parks. Your primary responsibility will be to deliver outstanding customer service and hospitality to all visitors within the...
-
Guest Services Representative
1 month ago
Sandusky, Ohio, United States Great Wolf Resorts Full timeExciting Opportunity for a Front Desk Agent at Great Wolf ResortsAbout the RoleServe as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for our guests. Act as the first point of contact, creating a positive impression for all visitors.Key Responsibilities:Greet guests warmly and provide necessary...
-
Guest Services Representative
1 month ago
Sandusky, Ohio, United States Great Wolf Resorts Full timeExciting Opportunity for a Front Desk Agent at Great Wolf ResortsBecome a Part of Our Exceptional TeamServe as the welcoming face of Great Wolf Resorts with a smooth and professional check-in and check-out experience Act as the friendly first point of contact for all visitorsKey Responsibilities:Greet guests warmly and provide necessary assistance Process...
-
Desk Agent
4 months ago
Sandusky, United States Kalahari Resorts and Conventions Full timeDescriptionKalahari Resorts and Conventionsdelivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature...
-
Customer Service Associate for Guest Engagement
1 month ago
Sandusky, Ohio, United States Sports Force Park at Cedar Point Full timeJob DescriptionOverview:As a vital member of the Guest Experience Team, you will play a key role in facilitating operations for various events, including tournaments in Baseball, Softball, Soccer, and Lacrosse at Sports Force Parks. Your primary responsibility will be to deliver outstanding customer service and hospitality to all visitors within the park....
-
Housekeeping Director
3 days ago
Sandusky, Ohio, United States Kalahari Resorts and Conventions Full timeAssistant Housekeeping Director Job DescriptionKalahari Resorts Conventions is seeking a highly skilled and experienced Assistant Housekeeping Director to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the efficient and effective daily operation of our housekeeping services.Key Responsibilities:Supervise...
-
3rd Shift
17 hours ago
Sandusky, United States Kalahari Resorts and Conventions Full timeDescriptionKalahari Resorts and Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature...