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Senior Guest Services Manager

3 months ago

Sandusky, United States Kalahari Resorts & Conventions Full time

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.


We are inviting you to apply for our Senior Guest Services Manager position. In this role you’ll be responsible for resort-wide, overall levels of guest satisfaction. The Guest Services Manager will serve as a second-in-command to the department director, overseeing all aspects of the front office including guest registration, guest billing, concierge services, bell/valet services, and telephone operations. This individual will manage the Guest Services team to ensure smooth operations and excellent guest service.


REQUIRED:

  • At least two years’ managerial experience in front office or guest services at a hotel/resort with over 300 rooms
  • Proven ability to multi-task, manage detailed processes, and create accountability around department standards
  • Guest-forward, positive attitude and enthusiasm
  • Flexible schedule, including nights and weekends
  • A broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • Experience navigating hotel renovations as a front desk manager is highly preferred


If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.


Company Mission

We promise to deliver products and services beyond expectations.


Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.


A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

  • Promotion from within
  • Mental, Financial, Physical, Work/Life and Career wellness initiatives
  • Educational opportunities
  • Full and varied benefit package available for full-time associates
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off, dedicated wellness days and holiday pay
  • Discounts and resort benefits


Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.


Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).


Kalahari Resorts & Conventions is an equal opportunity employer.