Lead Retail- Detroit Lions

5 months ago

Detroit, United States Fanatics Full time
Job Description

Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the ecommerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events.

About the Team:

Our global Fanatics Retail, In-Venue, and Special Events business spans North America, Europe and Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs and Special Sporting Events globally. Our teams create a seamless shopping experience whether you're at home, at a game, or attending one of the world's biggest sporting events with online, mobile, and physical retail stores including flagship stores such as the NBA and NHL retail stores in New York City, professional sports stadium stores, college team stores, and live events such as the Kentucky Derby and golf's Ryder Cup. Each store or event is designed with a tech-infused retail approach and our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment.

JOB SUMMARY:

The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations. The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:
  • Drive sales results by consistent execution of daily operations
  • Support back of house operations; maintain stockroom organization
  • Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
  • Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
  • Work with Retail Associates to ensure an exemplary fan experience
  • Communicate expectations for assignments and projects to Retail Associates
  • Provide training and assistance to Retail Associates as required
  • Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
  • Understands Fanatics Values and how they relate to their role
  • Perform 'Manager on Duty responsibilities' as needed
Education, Experience and Requirements
  • Minimum 18 years of age,
  • Minimum one year working in retail or sales preferred
  • Ability to work independently and responsibly in a fast-paced environment
  • Foreign language skills are a plus
Job Knowledge, Skills and Abilities
  • Possess a fun, outgoing, confident, professional demeanor
  • Prior leadership experience preferred
  • Ability to work well with all levels of management, build partnerships and coach teams
  • In partnership with leadership team act decisively to solve problems
  • Ability to represent Fanatics/League/Team Values and standards
  • Ability to balance and prioritize multiple projects while remaining calm under pressure
  • Strong communication, literacy, and numeracy skills
Physical Demands:
  • Regularly required to sit stand, reach, bend and move about the facility as needed
  • Must be able to lift and carry up to 30 lbs.
  • Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

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