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Account Manager, Supporter Ticketing

4 months ago

Santa Monica, United States WFQ INC. Full time

Angel City is building a world-class organization to support its ambitions to redefine sports and entertainment. Our vision is to create engaging and unique content across multiple platforms to bring the purpose-driven mission of this Club to the world. We are stronger together, have more impact together, and have more fun together Angel City is looking for an Account Manager, Supporter Ticketing, to support the growth of Angel City FC’s supporter fan base and ticketing department. This role will provide first-class customer service in all aspects of the job, developing excellent relationships with the leaders and the members of Angel City’s Supporter groups. Identifying areas of growth opportunities for Angel City FC and its Supporters’ while also delivering communications, programs, and benefits will be key. This role will report to the Senior Manager, Ticket Services. Key Responsibilities Serve as one of the primary liaisons between the leaders of Angel City FC Supporters’ Group and the front office of Angel City FC Credibly and responsibly present oneself as one of the key “go-to” persons for all internal and external customers associated with Angel City FC’s Supporter Groups Act as internal liaison to coordinate Supporters’ activities with appropriate staff both for home and away games Foster the growth and development of the individual Supporter Groups in a manner that enhances the gameday experience and achieves the objectives of each individual group’s mission and vision Manage a large book of business that includes Supporter Groups along with seated and standing supporter ticket members Build strong relationships with the defined account base of Season Ticket Members within the Supporters Groups as well as outside of the groups Ensure that all ticketing needs are met by the different Supporter Groups Develop and execute customized programs and benefits for the Supporter Groups Assist and coordinate with the sale of new season tickets to grow the different Supporter Groups Assist other Supporters Groups and/or NWSL contacts to coordinate all ticket sales and gameday needs for visiting supporters Maintain a detailed database of touch points for each client Ensure customer and account data and profile requirements are accurate and complete Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers Assist with season ticket renewals for the Supporter Groups Work in conjunction with Angel City marketing and communications to ensure communication with the Supporters is aligned with the team Requirements A minimum of two years working in ticketing and service with at least one year of experience dealing with Supporters, preferably within professional sports Possess an exceptional knowledge and understanding of the Supporters culture in soccer Ability to work non-traditional hours, including weekends and holidays Prove track record of high-level, high-revenue sales and service success Strong communication skills, including written, verbal, and interpersonal Spanish speaking and writing are a plus Knowledge of Microsoft Office applications Ideal to have knowledge and efficiency in Archtics and Salesforce Must be able to stand for long periods of time Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL. Excellent interpersonal and communication skills Anticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional manner Create exceptional and memorable experiences and connections with the different leaders of the Supporter groups ACFC Perks & Benefits Fully funded comprehensive medical, dental, and vision coverage 401K plan Flexible PTO policy Paid Parental Leave Cell Phone reimbursement Snacks and beverages Dog-Friendly HQ in Santa Monica Complimentary tickets to home games Bi-annual performance reviews Compensation In addition to the benefits above, this role pays $25.00 per hour plus commission Angel City believes in building a safe place for creative expression and celebrating that which makes us who we are; welcoming unique and personal backgrounds and experiences. We’re proudly building an inclusive Angel City team.

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