Customer Care Call Center

3 weeks ago


Milwaukee, United States Global Channel Management Full time

About the job Customer Care Call Center

Customer Care Call Center needs 1 year in telephone customer service or related experience

Customer Care Call Center requires:

  • Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.
  • High School diploma or GED
    A minimum of 1 year in telephone customer service or related experience
    Excellent communication skills
    Knowledge of the use of PCs and related software
    Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio
Customer Care Call Center duties:
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs


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