Call Center Agent

2 weeks ago


Milwaukee, United States Redbird Full time

**Job Title: Call Center Agent**
**Company: Redbird**
**Location: Milwaukee, WI**

Are you an excellent communicator with a passion for helping others? Redbird, a leading company in Milwaukee, is seeking dedicated individuals to join our team as Call Center Agents. As a Call Center Agent at Redbird, you will play a vital role in providing exceptional customer service and support to our clients.

**Responsibilities**:

- Handle inbound and outbound calls from customers in a professional and courteous manner
- Assist customers with inquiries, requests, and concerns related to our products and services
- Provide accurate information and guidance to customers to help resolve issues and answer questions
- Process orders, returns, and exchanges over the phone according to company policies and procedures
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system
- Collaborate with other departments to ensure timely resolution of customer issues and follow-up as needed
- Meet or exceed performance targets for call quality, customer satisfaction, and productivity
- Continuously update knowledge of products, services, and company policies to provide the best possible service to customers

**Requirements**:

- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and the ability to remain calm under pressure
- Ability to multitask and navigate computer systems while on calls
- Empathy and patience when dealing with customer inquiries and concerns
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- High school diploma or equivalent

**Benefits**:

- Competitive hourly wage
- Opportunities for career advancement within the company
- Comprehensive training program
- Employee discounts on products and services
- Positive and supportive work environment

Pay: $19.00 - $22.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Milwaukee, WI 53207 (preferred)

Work Location: In person



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