Assistant General Manager

1 month ago

Fort Worth, United States Quorum Hotels Full time
Description

The Holiday Inn Express is looking for an Assistant General Manager to join the team

The Assistant General Manager maximizes guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.

Essential Requirements:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Maintain regular attendance in compliance with hotel standards according to the business levels of the hotel.
  • Maintain high standards of personal appearance and grooming per hotel guidelines.
  • Comply and ensure adherence standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of approved training programs. Participate in bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by QHR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department.
  • Ensure recruiting, hiring and training for Guest Services and F&B are met and scheduling is based on business levels within the hotel.
  • Ensure weekly meetings with Front Desk and F&B to address oversell settings and react accordingly
  • Assist in oversight of AR/AP, payroll, month end, etc.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
  • Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
  • Be familiar with S.O.P.'s in all Operations departments. Ensure that each department complies or has developed an Action Plan for achieving compliance with S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Support Operations departments during peak periods.
  • Ensure that all employees receive fair and equitable treatment according to QHR requirements.
  • Conduct regular property walks throughout the day to ensure proper cleaning/sanitization is occurring according to hotel requirements.
  • Be in the public areas during peak times, greeting guests and helping as needed.
  • Maintain procedures for handling of the hotel safe specifically about security and initiate a monthly safe audit.
  • Ensure that all scheduled meetings take place on the property.
Requirements
  • At least 3+ years progressive experience in a rooms and/or food and beverage operation. A 4-year college degree is preferred.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.

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