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Sr IT Support Specialist

2 months ago

Greensboro, United States DataMasters Full time

Provides first and second level support for issues related to computers and telephones including problem determination, escalation, tracking and resolution. Assists local and remote users with resolving computer hardware, computer software, and network/voice communication/connectivity issues for a 24/7 production environment. Provide timely reporting of IT Operations work order and inventory status. Perform network administration maintenance tasks in accordance with established procedures.

Requirements:

  • Minimum 2 years Enterprise level Help Desk experience.
  • Excellent oral and written communications skills.
  • Excellent troubleshooting skills.
  • Ability to set priorities and accomplish tasks with minimal supervision
  • Experience with installing CAT5 cable, 110/66 block punch downs, troubleshooting network related issues, installing and moving phone lines, and tracing voice/data cables.
  • Experience with supporting Windows 7, Windows Server Operating systems
  • Basic hardware and software troubleshooting (break/fix) knowledge
  • Must be able to work in a stressful, face-paced environment
  • Must be willing to support a 24/7 production environment (on-call rotation, or 24/7 on-call duties for administrators of systems/services)

Preferred

  • Experience with supporting Windows 10, and UNIX/Linux
  • Formal training on at least 3 Microsoft Applications or OS Components
  • CompTIA and/or MCP/MCSA certifications
  • ITIL Foundation Certification