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Veterinary Customer Support

2 months ago

St Joseph, United States inSync Staffing Full time
Veterinary Technical Solutions Specialist

Location: Hybrid, Duluth, GA or St Joseph, MO
Pay Rate: $25/hr
Duration: 12 months, Mon-Fri, 9:00 am to 6:00 pm (EST)

Responsibilities:
  • Address and respond to product inquiries, complaints, and adverse events for BIVI products following regulations (FDA, USDA, EPA).
  • Communicate with veterinarians, consumers, and sales personnel via phone or email.
  • Provide product information, support, and escalate calls when necessary.
  • Document communications in PVWorks and ensure compliance with SOPs.
  • Maintain and update product expertise by attending seminars and reading journals.
  • Support sales representatives and attend veterinary conferences.
  • Report issues or trends, assist in research, and ensure compliance with company policies.
Skills:
  • Strong customer service and regulatory compliance experience.
  • Familiar with veterinary practice, attention to detail, and problem-solving skills.
  • Proficiency in Microsoft Office and excellent communication skills.
  • Ability to manage time, work independently, and handle conflict.
  • Knowledge in pharmacovigilance, GMP, and complaint handling.
Education:
  • Associate Degree or higher in Life Sciences/Veterinary Technician with 3+ years of experience in a veterinary clinic.
Key Skills:
  • Computer skills (Microsoft Office), problem-solving, time management, technical support, regulatory compliance, and customer service.


Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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