Client Manager
4 weeks ago
Do you get excited when hearing about trademarks and brand protection news? YES? So do we At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued
The Role
As a Brand Protection Client Manager, you will have an impact on the online presence of the clients youare working for.
Together with various brand owners, you will be working towards a safe onlineenvironment in which the goal is to get rid of all IP infringements that take place around the world. Bydoing so, you will also make sure that creativity is rewarded, and consumers are protected from illegaland dangerous products.
Counterfeits are commonly sold by organized criminal networks that are oftenlinked to terrorism and human trafficking, which means that you can have a positive global impact whileworking with colleagues who come from all over the world.
The working atmosphere is informal andlively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily onpersonal development and try to create a nice environment for everyone to work in, while youeventually become a master in the practical enforcement of IP rights around the world.
Responsibilities and Duties
Oversee the day-to-day management of clients’ accounts
Building and maintaining close relations with clients to achieve excellent customer satisfaction
Oversee monthly reporting
Coaching and training analysts to meet clients’ expectations
Working independently and effectively with other team members in locations around the world
Enforce intellectual property infringements, which will include types of Counterfeit, Copyright,Trademark, and Design Infringement
Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
Finding new and innovative ways to better protect client interests
Perform in-depth investigations and identify key offenders
Collaborate with other team members to ensure highest quality of service
Attend and participate in client meetings
Essential
Must have strong analytical, organizational, time management and problem-solving skills.
Must have excellent, business fluentSpanish speaking skills.
Excellent interpersonal, communication, and customer service/Client Services skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members and clients in locations around the world
Excellent problem-solving and analytical skills, with the ability to a strategic approach to tackling challenges, conducting risk assessment, and implementing risk mitigation measures
Excellent organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlines
Tech savvy and detail-oriented, driven to deliver high-quality client services
Solution-driven and business-minded individual who takes a high degree of ownership in their work, has a strong belief in team success, and possesses the ability to make and communicate decisions to push projects forward
Must have the ability to work alone and collaboratively within a team environment.
Excellent skills in internet tools and the basic technology behind the tools (i.e. browserknowledge)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Previous knowledge of Brand Protection would be ideal.
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