Client Success Manager, WordStream

2 weeks ago

Dallas, United States Gannett Co. Inc. Full time

LOCALiQ is looking for a Client Success Manager to develop and execute on digital marketing strategies for our company's clients. This role will formulate appropriate strategies, implementation plans and will be responsible for the ongoing management of the client's digital marketing plan.

Job Summary

The Client Success Manager will advise our clients on how best to leverage current and emerging marketing solutions to meet their business needs. This role will possess strong expertise in existing and emerging business marketing solutions, and will collaborate with our account managers to identify opportunities and effectively deliver on marketing solutions to best suit our client's business needs & maximize their return on investment (advertising expenses).

Strong proficiency in customer relationship management, online SEM, display advertising techniques and LOCALiQ proprietary technologies are required. This role will manage day to day campaign performance, assess digital campaign trends, facilitate client advertising performance discussions and identify creative new advertising techniques to further our client s digital marketing needs.

About Your Responsibilities:

* Build rapport with client representatives and marketing staffs through routine and scheduled interactions
* Develop & advise on marketing strategies by understanding client expectations, assessing feasibility, identifying marketing and advertising opportunities for our clients
* Monitor, evaluate, and leverage standard processes to manage SEM/display campaign performance across LOCALiQ publisher networks to determine improvement opportunities
* Troubleshoot performance issues using digital advertising best practices while creating new, innovative solutions to meet the changing needs of our clients
* Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts
* Manage client expectations, communication and performance metrics
* Incorporate constantly evolving technologies and processes into the client solution delivery process

Key Skills:

* Ability to quickly master business process, marketing and technology concepts
* Demonstrated expertise in customer relationship management
* Mastery of key technologies and systems to manage digital marketing campaigns
* Advanced capabilities to effectively manage digital advertising campaigns Search, Display, Marketing Management Systems etc.
* Strong technical skills to establish, assess, modify/adjust, and routinely improve marketing campaigns over their lifecycle
* Demonstrated expertise with digital marketing publishing systems & processes
* Strong verbal and written communication skills

Key Competencies:

* Customer Focus
* Establish and maintain effective relationships with clients
* Seek client feedback and incorporate it into future activities
* Demonstrate dedication to meeting client expectations and requirements

Organization:

* Able to manage time and prioritize multiple tasks in a fast-paced environment
* Organize tasks, deliverables and meet commitments on time

Analytical Thinking

* Capable of interpreting data and making recommendations to prove performance
* Quickly identify the symptoms and underlying cause of problems

Business Process and Technology Acumen

* Capable of quickly mastering business processes
* Ability to master technology solutions

Conflict Management

* Good at focused listening
* Can find common ground and explains differing viewpoints comprehensively

Qualifications:

* Bachelors Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English
* 2+ years hands-on experience managing online/digital advertising campaigns
* Must have 3+ years of client service/account management experience.

#LOCALiQ

#LI-LLL1

#LI-Hybrid

  • Client Success, Manager

    1 week ago

    Dallas, Texas, United States Clinitiative Health Research Full time

    Clinitiative Health Research is a pioneering force in the clinical trial industry. Based in the United States with a global reach, we are at the forefront of connecting top-tier pharmaceutical companies and Clinical Research Organizations (CROs) with the most distinguished principal investigators and clinical research sites. Our mission is to significantly...

  • Client Success Consultant

    2 weeks ago

    Dallas, United States Aperia Full time

    SummaryJoin Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management,...

  • Client Success Consultant

    2 weeks ago

    Dallas, United States Aperia Full time

    Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management,...

  • Sr Client Success Manager

    2 weeks ago

    Dallas, United States CalpionPlutus Health Full time

    Job DescriptionJob DescriptionSalary: Job Description                      Sr Client Success Manager- Revenue Cycle will be responsible for the overall success of the client engagement, guiding it from inception through development and implementation, providing continuity for the client throughout the lifetime of the relationship.The...

  • Senior Manager

    2 weeks ago

    Dallas, United States TechBlocks Full time

    In the Enterprise Account Management role, you will work both independently and collaboratively to achieve revenue targets while driving high client satisfaction and expansion within those accounts. Our Enterprise Account Managers & Client Partners work closely with clients to design and implement fit-to-purpose solutions for application development, QA,...

  • Client Success Specialist, Michigan or Texas

    4 weeks ago

    Dallas, United States SitelogIQ Full time

    Job DescriptionJob DescriptionSitelogIQ is a world-class team making a large-scale impact on the efficiency and sustainability of the places we live, work, shop, and heal.SitelogIQ delivers turnkey energy efficiency and property improvement programs that transform built environments and breathe life into the sustainability, financial, and resiliency goals of...

  • Cybersecurity Customer Success Manager

    2 weeks ago

    Dallas, United States Henderson Scott Full time

    Cybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...

  • Cybersecurity Customer Success Manager

    1 week ago

    Dallas, United States Henderson Scott Full time

    Cybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...

  • Cybersecurity Customer Success Manager

    2 days ago

    Dallas, United States Henderson Scott Full time

    Cybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...

  • Customer Success Manager

    4 weeks ago

    Dallas, United States Cyberbit Full time

    Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...

  • Customer Success Manager

    4 weeks ago

    Dallas, United States Wiliot Full time

    Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...

  • Senior Customer Success Manager

    4 weeks ago

    Dallas, United States SS&C Intralinks Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Customer Success Account Manager Customer Success Dallas, Texas, United States

    4 weeks ago

    Dallas, United States Kmslh Full time

    About The Position We are looking for a passionate and energetic Customer Success AccountManager to join our growing team located in Dallas. This person will deliver a superb customer experience to our North American clients, while also working closely with our teams in Israel and Europe. This role plays a crucial part in maintaining customer satisfaction...

  • Client Relationship Manager

    3 days ago

    Dallas, United States Enable Resource Group LLC Full time

    Job DescriptionJob DescriptionMUST LIVE IN THE DALLAS/FT. WORTH, TX AREA.Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty two years by providing sound technology solutions and excellent customer service; our...

  • Client Relationship Manager

    1 week ago

    Dallas, United States Enable Resource Group LLC Full time

    Job DescriptionJob DescriptionMUST LIVE IN THE DALLAS/FT. WORTH, TX AREA.Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty two years by providing sound technology solutions and excellent customer service; our...

  • Customer Success Manager

    3 weeks ago

    Dallas, United States Nova Biomedical Full time

    Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming...

  • Client Development Manager

    2 weeks ago

    Dallas, United States BlueTeam Full time

    Client Development Manager -Private Sector -BlueTeamWe are...BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and operators.We are a turnkey provider for portfolio managers, owners, asset managers...

  • Director of Customer Success

    4 weeks ago

    Dallas, Texas, United States Canary Technologies, Co Full time

    The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...

  • Client Advisory Manager

    3 weeks ago

    Dallas, United States Tolleson Wealth Management Full time

    Job DescriptionJob DescriptionDuties and Responsibilities:Primary role is serving as project manager for client engagements. Emphasis on managing the flow of all projects for assigned clients to a successful completion.Oversee, manage, prepare, analyze and provide advice to wealthy families on all aspects of personal financial planning including but not...

  • Client Manager

    4 weeks ago

    Dallas, United States Snipebridge Full time

    Job DescriptionJob DescriptionCLIENTAs the market leader in decision management software, our client helps the world's largest companies in digitally transforming their integrated business planning, revenue management and supply chain management functions. It's platform puts the right information in front of the right people at the right time, so...