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Sr. Client Services Manager

4 months ago

Dallas, United States ICrossing Full time

Why iCrossing 

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative. 

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people. 

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences. 

What you’ll do 

Foster relationships within target client organizations, including line managers and senior managers Build on existing contacts and relationships with current and targeted clients Articulate business problems, partner with Digital Solutions lead on the development of solutions for the client and provide real time feedback and collaboration based on your understanding of the client needs Participate in workshops and innovation briefings Continually build relationships with key stakeholders, client teams and partner agencies to provide and improve data led strategic insights Work closely with practices and delivery managers to provide clear and precise briefing, interpreting the results and crafting a compelling story from the output Spot and escalate opportunities within the client ecosystem Ensure accuracy and timeliness of Hubstop. Partnering with Delivery lead to ensure alignment with our resource management tool Day-to-day client resource for existing projects Partner with Leads team to identify the right resources to deepen or expand the relationship or identify new opportunities to support the client Maintain project-level risks and escalate as appropriate to the program level Manage project-level scope and escalate change orders as appropriate Assure high-quality deliverables across projects

Who you are 

Problem solver and self-starter You have 5-7 years of agency or consultancy experience Able and eager to work onsite at our Plano location 1-3 days per week Experience with enterprise CMS (bonus for AEM) Experience with end-to-end digital transformation work, from concept to design, development and refinement/maintenance Experience with resourcing and building teams Executive presence - high EQ and outstanding communication skills, written and verbal Skilled in distilling priority details and communicate them effectively to a variety of audiences Strong organizational skills to manage competing priorities and high volume of information Client-facing delivery/delivery operations background 

Our Mission & Values 


The iCrossing mission is to Transform Experiences. The “we” is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone’s life is very little.
Lead with Candor: know the line. Is what you say true, good, and useful?
We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.


Why iCrossing 

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative. 

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people. 

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences. 

What you’ll do 

Foster relationships within target client organizations, including line managers and senior managersBuild on existing contacts and relationships with current and targeted clientsArticulate business problems, partner with Digital Solutions lead on the development of solutions for the client and provide real time feedback and collaboration based on your understanding of the client needsParticipate in workshops and innovation briefingsContinually build relationships with key stakeholders, client teams and partner agencies to provide and improve data led strategic insightsWork closely with practices and delivery managers to provide clear and precise briefing, interpreting the results and crafting a compelling story from the outputSpot and escalate opportunities within the client ecosystemEnsure accuracy and timeliness of Hubstop. Partnering with Delivery lead to ensure alignment with our resource management toolDay-to-day client resource for existing projectsPartner with Leads team to identify the right resources to deepen or expand the relationship or identify new opportunities to support the clientMaintain project-level risks and escalate as appropriate to the program levelManage project-level scope and escalate change orders as appropriateAssure high-quality deliverables across projects

Who you are 

Problem solver and self-starterYou have 5-7 years of agency or consultancy experienceAble and eager to work onsite at our Plano location 1-3 days per weekExperience with enterprise CMS (bonus for AEM)Experience with end-to-end digital transformation work, from concept to design, development and refinement/maintenanceExperience with resourcing and building teamsExecutive presence - high EQ and outstanding communication skills, written and verbalSkilled in distilling priority details and communicate them effectively to a variety of audiencesStrong organizational skills to manage competing priorities and high volume of informationClient-facing delivery/delivery operations background 

Our Mission & Values 


The iCrossing mission is to Transform Experiences. The “we” is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone’s life is very little.
Lead with Candor: know the line. Is what you say true, good, and useful?
We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.