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Assistant Escrow Officer

4 months ago

Dallas, United States Clever Real Estate Full time

Join Clever Real Estate as an Assistant Escrow Officer

Position: Assistant Escrow Officer

Location: Dallas, Texas

Compensation Total: $70k-$85k

About Clever

At Clever Real Estate, we envision a world where every person makes real estate moves that bring them closer to their life's goals. To achieve that vision, we connect people with the most trustworthy advice and the best solutions for every step of their real estate journey.

We've built the leading online education platform in real estate and are rated the #1 real estate company on TrustPilot - and our solutions have helped people save over $160 million on real estate fees. Clever is venture-backed, profitable, and still evolving.

We believe our team is exceptional With an average Glassdoor score of 4.3, an impressive Engagement Survey score of 4.3 out of 5, and the honor of being recognized as a 'Best Place to Work' by the St. Louis Business Journal in 2024, we take pride in our team's high engagement and satisfaction levels. If you're looking for a challenging role with deep ownership, smart co-workers, and real-world impact- read on to learn more

About the Role

Reporting directly to the Sr. Director of Title and Escrow Operations, Clever is looking for a dedicated Assistant Escrow Officer to join our Closing Services Team. This role involves managing the end-to-end process of real estate transactions, ensuring smooth and professional interactions with all parties involved. Your ability to manage the closing process efficiently will contribute significantly to Clever's success in the real estate market.

This person will need to be able to drive into an office 2-3 days/week.

As the first and final point of contact for customers and clients, the Assistant Escrow Officer plays a crucial role in maintaining the company's reputation and ensuring high levels of customer satisfaction. By maintaining professional conduct in all interactions and providing timely feedback to business leaders, the Assistant Escrow Officer will help drive continuous improvement and uphold the company's standards of excellence.

As an Assistant Escrow Officer, you will be accountable for:

  • Preparing and sending opening letters and "thank you" acknowledgments to all involved parties.
  • Ordering title commitments and distributing them to relevant parties.
  • Requesting and updating payoff/assumption statements as needed.
  • Preparing receipts for all funds received from customers and/or lenders.
  • Ordering wire transfers and providing wiring instructions.
  • Preparing loan packages for return to lenders.
  • Assisting the Closer/Escrow Officer with final policy disbursement, as directed.
  • Canceling files in accordance with office procedures.
  • Providing exceptional customer service by handling daily calls from lenders, buyers, attorneys, realtors, insurance companies, and other parties.
•Measures of Success

The ideal candidate for this role will exhibit:
  • Strong Interpersonal Skills: Ability to interact effectively with clients, colleagues, and industry professionals.
  • Organizational Skills: Ability to manage multiple tasks efficiently and maintain order throughout the closing process.
  • Analytical Thinking: Ability to think critically and solve problems that arise during the transaction process.
  • Professional Conduct: Maintain professionalism in all interactions, leaving a positive impression as the key representative of the company.
Skills / Qualifications
  • Strong desire to work in a team-oriented environment
  • Offer the best client experience in the industry.
  • Positive attitude with extraordinary customer service, communication skills and the ability to thrive in a challenging environment where speed and accuracy are recognized and rewarded.
Ideal Experience
  • High School diploma or equivalent
  • 1+ years of escrow experience or real estate experience
  • Strong, demonstrated proficiency in Microsoft Suite Excel and Word
  • Excellent written and oral communication
  • Ability to manage multiple projects at a time and work proficiently in a fast-paced environment
Compensation & Benefits
  • Base compensation: $60-70k with total comp range $70-85k
  • Health, dental, vision (we cover 75% of base plan), and life insurance
  • Company 401k program
  • Paid Time Off starting at 18 days per year that grows with tenure
  • 6-12 weeks of paid parental leave
  • 3 free counseling sessions and optional weekly meditation

Equal Employment Opportunity Employer Statement:

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.