Client Support Specialist
2 months ago
WeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.
Job Responsibilities include:
- Answering Client support issues and working with clients via phone, connected session, and email.
- Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
- Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
- Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
- Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
- Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
- Building SQL queries for data analysis
- Helping write and optimize in-application SQL statements and queries
- Using data, generating and interpreting results to most accurately and quickly resolve issues
- Controlling data quality and providing remedial actions
- Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
- Working with Clients to create, program, deploy, and test Client documents within the software application
- Preparing documentation and writing articles to publish in the client facing Knowledge Base
- Handling common database procedures such as upgrade, backup, recovery, and migration
- Performing application and database testing
- Becoming expert in the configuration and use of WeSuite software and supporting tools and systems
Requirements
Relevant Experience:
•3 years plus direct enterprise software application customer support
•Troubleshooting and resolution of issues
•SQL Server and database management
•Writing SQL queries
•Microsoft Windows environment
•User of Microsoft TFS
•Crystal Reports
•Use of Zendesk
Skillsets Required:
•SQL Server and database management
•SQL queries
•Excellent communication skills both written and verbal
•Data interpretation
•Zen Desk experience a plus
-
Client Support Specialist
5 hours ago
White Plains, United States Valsoft Services Full timeWeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY. Job Responsibilities include: Answering Client support issues and working with clients via phone, connected session, and email. Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors. Documentation...
-
Client Relations Specialist
1 month ago
White Plains, New York, United States Talbots Full timeAbout TalbotsTalbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship, and gracious service.Job SummaryWe are seeking a highly motivated and customer-focused Client Specialist to join our...
-
Client Specialist
1 month ago
White Plains, United States Talbots Full timeJob Number: 23372 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...
-
Technical Support Specialist
2 weeks ago
White Plains, New York, United States Aspire Software Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our Aspire Software team. As a key member of our Client Support Team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesClient Support: Answer client inquiries, resolve issues, and provide expert guidance via phone, email, and...
-
Client Care Specialist
1 month ago
White Plains, New York, United States Choice Of New Rochelle In Full timeJob Title: Client Care CoordinatorWe are seeking a dedicated and compassionate Client Care Coordinator to join our team at Choice Of New Rochelle In. As a Client Care Coordinator, you will play a vital role in providing case management and advocacy services to our clients with mental health or physical health illnesses.Key Responsibilities:Develop and...
-
Caregiver Support Specialist
1 month ago
White Plains, New York, United States Wyndy LLC Full timebJob Summary/bbrbrAt Wyndy LLC, we are seeking a compassionate and reliable bCaregiver Support Specialist/b to provide assistance to individuals in need. This role involves offering support and help in various areas, including daily tasks, emotional support, and ensuring a safe and comfortable environment.brbrbKey Responsibilities/bbrulliAiding with daily...
-
Clinical Support Specialist
4 weeks ago
White Plains, New York, United States Hospice of Westchester Full timeJob Summary:As a Clinical Support Specialist at Hospice of Westchester, you will play a vital role in providing support to our clinical team. Your expertise will be essential in evaluating department members' clinical performance, ensuring compliance with policies and procedures, and participating in Performance Improvement activities.Key Responsibilities:...
-
Client Service Specialist
6 months ago
White Marsh, United States Serene Marketing Inc. Full timeIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Serene Marketing. In this role, you'll have the chance to build a strong foundation of customer service expertise while contributing to...
-
After-school Support Specialist
4 weeks ago
White Plains, New York, United States Wyndy LLC Full timeAs an After-school Support Specialist with Wyndy LLC, you will provide assistance and guidance to students in a safe and supportive environment. Collaborate with staff to create a collaborative space where students can thrive. Assist with homework, offer academic support, and promote positive social interactions. Maintain a clean and organized space....
-
Client Specialist
3 months ago
White Plains, United States Talbots Full timeWhat We Offer: Growth! Here at Talbots, our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group. Other...
-
Radiology Specialist
4 weeks ago
White Plains, New York, United States Talent4Health Full timeTalent4Health, a leader in healthcare recruitment, seeks a skilled Radiology Specialist for a travel position in White Plains, New York.Job DetailsJob Title: Radiology SpecialistLocation: White Plains, New YorkDuration: 13 weeksHours: 40 hours per weekShift: 10 hours, eveningsAbout the JobThis is an exciting opportunity for a Radiology Specialist to join...
-
Client Care Coordinator
1 month ago
White Plains, New York, United States Choice Of New Rochelle In Full timeJob DescriptionEmpowering Clients to Achieve Their GoalsAs a Client Care Coordinator at Choice Of New Rochelle In, you will play a vital role in helping clients with mental health or physical health illnesses achieve their goals. You will work closely with clients to identify their needs and develop personalized plans to support their well-being.Key...
-
Diagnostic Imaging Specialist
4 weeks ago
White Plains, New York, United States OneStaff Medical Full timeJob Title: Diagnostic Imaging SpecialistJob Summary:OneStaff Medical is seeking a skilled Diagnostic Imaging Specialist to join their team. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images. This is a travel assignment opportunity that will allow you to work in a new location...
-
Client Care Coordinator
1 month ago
White Plains, New York, United States Choice Of New Rochelle In Full timeJob SummaryWe are seeking a highly motivated and compassionate Client Care Coordinator to join our team at Choice Of New Rochelle In. As a Client Care Coordinator, you will play a vital role in providing case management and advocacy services to our clients with mental health or physical health illnesses.Key Responsibilities:Provide case management services...
-
Corporate Legal Support Specialist
4 weeks ago
White Plains, New York, United States HEINEKEN USA Full timeJob SummaryThe Corporate Legal Support Specialist will provide high-level administrative support to the General Counsel and Chief People Officer of Heineken USA, as well as their teams. This role involves managing legal documentation and compliance, fostering effective communication and collaboration among departments, and ensuring the organization operates...
-
Client Advisor, Westchester
4 months ago
White Plains, United States Tourneau|Bucherer Full timeJob Title: Client Advisor Reports to: Store Director Division: Retail, Multi-brand OVERVIEW The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated...
-
Compliance Specialist
4 weeks ago
White Plains, New York, United States Pentegra Retirement Services Full timeJob SummaryPentegra Retirement Services is seeking a highly skilled Compliance Specialist to join our team. As a key member of our compliance team, you will be responsible for ensuring that our clients' defined contribution plans are in compliance with all relevant regulations and laws.Key Responsibilities:Perform compliance testing and contribution...
-
Compliance Specialist
1 month ago
White Plains, New York, United States Pentegra Services, Inc. Full timeJob SummaryPentegra Services, Inc. is seeking a highly skilled Compliance Specialist to join our team. The ideal candidate will have 3-5 years of experience in defined contribution retirement compliance and service, with a strong ability to maintain a caseload of 80-120 plans.Key Responsibilities:Perform compliance testing and contribution calculations for...
-
Compliance Specialist
4 weeks ago
White Plains, New York, United States Pentegra Services, Inc. Full timeJob Summary:Pentegra Services, Inc. is seeking a skilled Compliance Specialist to join our team. The ideal candidate will have 5+ years of experience in defined contribution retirement compliance and service.Key Responsibilities:Perform compliance testing and contribution calculations for clients.Manage client relationships and ensure timely and accurate...
-
Diagnostic Imaging Specialist
4 weeks ago
White Plains, New York, United States Cross Country Allied Full timeJob Title: Diagnostic Imaging SpecialistJob Summary:We are seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating computerized tomography (CT) equipment to take medical images of patients for diagnostic purposes.Responsibilities:Prepare patients for CT scansOperate CT...