Client Support Specialist

2 weeks ago


White Plains, United States Aspire Software Full time

WeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.

Job Responsibilities include:

  • Answering Client support issues and working with clients via phone, connected session, and email.
  • Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
  • Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
  • Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
  • Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
  • Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
  • Building SQL queries for data analysis
  • Helping write and optimize in-application SQL statements and queries
  • Using data, generating and interpreting results to most accurately and quickly resolve issues
  • Controlling data quality and providing remedial actions
  • Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
  • Working with Clients to create, program, deploy, and test Client documents within the software application
  • Preparing documentation and writing articles to publish in the client facing Knowledge Base
  • Handling common database procedures such as upgrade, backup, recovery, and migration
  • Performing application and database testing
  • Becoming expert in the configuration and use of WeSuite software and supporting tools and systems

Requirements

Relevant Experience:
•3 years plus direct enterprise software application customer support
•Troubleshooting and resolution of issues
•SQL Server and database management
•Writing SQL queries
•Microsoft Windows environment
•User of Microsoft TFS
•Crystal Reports
•Use of Zendesk

Skillsets Required:
•SQL Server and database management
•SQL queries
•Excellent communication skills both written and verbal
•Data interpretation
•Zen Desk experience a plus

  • White Plains, New York, United States Aspire Software Full time

    Job Title: Client Support SpecialistWe are seeking a highly skilled Client Support Specialist to join our team at Aspire Software. As a key member of our Client Support Team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Provide technical...


  • Tellico Plains, Tennessee, United States Family Dollar Full time

    Join Our Team as a Client Support SpecialistAt Family Dollar, we are seeking a dedicated Client Support Specialist to enhance our customer experience. In this role, you will:Deliver Outstanding Customer Service: Ensure every customer receives the highest level of service.Assist Customers: Welcome customers and guide them in selecting products that meet their...


  • White Plains, New York, United States Insight Global Full time

    Job Title: Jr. Network SpecialistWe are seeking a Jr. Network Specialist to join our team at Insight Global. As a Jr. Network Specialist, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment.Key Responsibilities:Provide technical support to clients via phone, email, and in-personTroubleshoot hardware...


  • White Plains, New York, United States Westhab Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Care Specialist to join our team at Westhab Inc. as a Client Care Monitor. In this role, you will be responsible for ensuring the safety and security of clients, staff, and property in and around our facilities.Key ResponsibilitiesEnsure Safety and Security: Conduct hourly rounds...


  • White Plains, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistTalent4Health is seeking a skilled Travel Nurse ICU Specialist to join our team in White Plains, New York.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelCandidates must have 3 years of ICU experience and hold...

  • Travel Nurse RN

    3 weeks ago


    White Plains, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Interventional Radiology SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Interventional Radiology Specialist to join their team. As a Travel Nurse RN, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and collaborating with a...

  • Travel Nurse RN

    3 weeks ago


    White Plains, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Interventional Radiology SpecialistTalent4Health is seeking a skilled travel nurse RN Interventional Radiology specialist to join our team in White Plains, New York.Job Description & RequirementsSpecialty: Interventional RadiologyDiscipline: RNEmployment Type: TravelPerks: Locals accepted 7:30am-5:30pm Monday- Friday ( 4 days)...


  • White Plains, New York, United States Priscos Video TV And Appliances Inc Full time

    Job OverviewPosition: Customer Service RepresentativeCompany: Priscos Video TV And Appliances IncRole Summary: We are seeking a dedicated individual to provide exceptional customer support in a fast-paced retail environment focused on home appliances.Key Responsibilities:Assist customers with inquiries regarding products and services.Resolve issues and...

  • Client Specialist

    2 months ago


    White Plains, United States Talbots Full time

    Job Number: 22331 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...


  • White Plains, New York, United States 00002 Citibank, N.A. Full time

    Position Overview: The Client Relationship Specialist at Citibank, N.A. plays a crucial role in providing outstanding service to our valued clients. This position focuses on executing service transactions and driving sales to strengthen client relationships.Key Responsibilities:Exhibit exceptional sales and service capabilitiesServe as a knowledgeable...


  • White Plains, New York, United States 00002 Citibank, N.A. Full time

    Position Overview: The Client Relationship Specialist at Citibank, N.A. plays a pivotal role in providing outstanding service to our valued clients. This position focuses on executing service transactions and fostering sales to strengthen client relationships.Key Responsibilities:Exhibit excellent sales and service capabilitiesServe as a branch expert on...


  • White Plains, New York, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Jr. Network Specialist to join our team at Insight Global. As a Jr. Network Specialist, you will be responsible for providing top-notch technical support to our clients in a fast-paced educational environment.Key ResponsibilitiesProvide deskside support to staff members, resolving tickets and incidents related to...


  • White Plains, New York, United States Marsh & McLennan Companies Full time

    About the RoleWe are seeking a highly skilled Private Client Data Conversion Specialist to join our team at Marsh McLennan Agency. As a key member of our data conversion team, you will play a crucial role in supporting the conversion of private client data into our MMA Agency Management systems.Key ResponsibilitiesCollaborate with our dedicated IT and...


  • White Plains, New York, United States CONCISE CONSULTING GROUP, INC. Full time

    Job OverviewFULL TIME - IN PERSONConcise Consulting Group, Inc. is emerging as a prominent player in the expanding telecommunications sector across New York, Connecticut, and New Jersey. Our organization is spearheaded by a CEO with extensive expertise in client engagement, business growth, sales strategies, and leadership development.We foster a vibrant,...


  • White River Junction, Vermont, United States Leddy Group Full time

    About the Role:The Client Support Specialist will be responsible for providing exceptional customer service to clients, agencies, and fellow employees. This role requires a patient problem-solver who can assist customers over the phone, research and follow up on issues, and provide information about products and services.Responsibilities:Assist customers...


  • White Sands, United States Desktop & Depot Support Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Desktop Support Specialist to join our team in White Sands, New Mexico. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key ResponsibilitiesProvide workstation...


  • White Plains, New York, United States Hospice of Westchester Full time

    Clinical Support SpecialistAt Hospice of Westchester, we are seeking a skilled Clinical Support Specialist to join our team. As a key member of our clinical staff, you will provide critical support to our clinical social workers and spiritual care team in managing complex cases.Key Responsibilities:Assist in resolving complex clinical situations through...


  • White Plains, New York, United States Choice Of New Rochelle In Full time

    Position OverviewRole Summary: The Client Support Coordinator will deliver time-sensitive, comprehensive services aimed at assisting individuals facing challenges due to their criminal records. This role encompasses conducting assessments, facilitating job searches, advocating for legal rights, and connecting clients with essential resources such as housing...


  • White Plains, New York, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a skilled Operating Room Nurse to join their team on a travel nursing assignment.Job DetailsJob Title: Operating Room NurseSpecialty: Operating RoomDiscipline: Registered NurseEmployment Type: TravelShift: 12 hours, daysHours per Week: 36About the CompanyHealthEcareers - Client is a leading healthcare staffing...


  • White Plains, New York, United States BELFOR Property Restoration Full time

    Job OverviewThe Production Support Specialist plays a crucial role in delivering administrative assistance within a dynamic office setting. This position primarily focuses on aiding the Production Team and Project Managers. The ability to exercise independent judgment is essential for effectively planning, prioritizing, and organizing a varied...