Service Assistant

2 weeks ago


Tempe, United States Chapman Chevrolet LLC Full time

Chapman Chevrolet is looking for a Service Assistant to contribute to our dynamic service team The Service Assistant will provide administrative and customer support for the Service Department and will report to the Service Director. The ideal candidate will be supportive, collaborative, and self-motivated. We will provide all the training and tools you need to start a rewarding career with Chapman. Come join our team

What We Offer:

  • Competitive Compensation: Starting at $16.50+ per hour, depending on experience.
  • Professional Development: Access ongoing training and growth opportunities to advance your career.
  • Supportive Team Environment: Join a collaborative team where your contributions are valued.
  • Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
  • Volunteer Opportunities and more
Benefits to Support Employee Wellbeing:
  • Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
  • Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
  • Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
  • Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
  • Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
  • 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
  • Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
  • Assist customers with general questions, OnStar setup, GM Rewards, and scheduling appointments, both in person and over the phone, consistently delivering excellent service
  • Make outbound calls to customers, vendors, etc.
  • Fill in for Service Advisors as needed, greeting customers as they arrive, beginning the repair order write up process, and providing vehicle status updates to customers
  • Assist in various areas of accounting on an as needed basis (verifying time cards for payroll, posting credit memos, reconciling warranty receivables, etc.)
  • Become proficient in warranty administration processes and procedures
  • Manage loaner car fleet and processes
  • Ensure lobbies are properly stocked, machines are maintained and areas are presentable daily
  • Cross-train in various positions within the Service Department to fill in for other team members when needed
Desired Qualifications and Experience:
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong computer and internet skills, including Microsoft Office suite, along with the ability to learn new programs
  • Strong organizational and time management skills
  • High energy with a helpful attitude and friendly demeanor
  • Professional appearance and work ethic
  • Eagerness to learn with confidence in your ability to be successful
  • Must have a valid driver's license and clean driving record
  • Must pass a pre-employment background check and drug screen

Hours and Work Environment

Hours are Monday - Friday 7am to 4:30pm. This is an onsite position working in an office environment in the Service Department.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

#ZR
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