Service Coordinator

4 weeks ago

Tempe, United States Albireo Energy Full time

This position is responsible for assisting in the operation of the department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary. The Service Coordinator effectively coordinates and schedules Service field technicians. They ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees. This is an in office role.

ESSENTIAL FUNCTIONS: The individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Functions below are a list of duties that may be assigned.

+ Serves as the main point of contact for all service customers to ensure customer expectations are met.

+ Proactively follows up with customers after completion of servicevisits.

+ Handles decisionsregarding the scheduling and movement of manpower and materials.

+ Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Utilizing task management applications.

+ Supports material procurement (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects.

+ Effectively utilizes Service Software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.

+ Coordinates with subcontractors for installation and repair work.

+ Supports Project Managers and Operations Managers with manpower planning and scheduling.

+ Provides administrative support.

+ Assists with collections and invoicing.

+ Delivers outstanding customer service.

+ Prepare T & M and Service Contract invoicing for Service customers. Assist with the preparation and distribution of accruals to accounting.

+ Effectively communicate with Service Managers, Project Managers, and Accounting regarding contract documents, change orders / other modifications, approvals, and any additional services related to billings.

+ Work with Service and Accounts Receivable to facilitate client collections and cash application.

+ Project entry into AX when a new project is booked.

+ Assist with the monthly forecasting and reporting processes.

+ Generate Purchase Orders and document goods receipt in AX.

+ Monitor time sheet submissions and communicate any missing or incorrect information to the appropriate manger.

+ Receive incoming supplier/subcontractor invoices, verify accuracy and readiness to pay with Project Manager, and assist Accounting team with processing for payment.

+ Communicate to initiate project close-out documents (Warranty Letters & As-Builts)General administrative and office support for Division staff.

+ Support a performance-based culture, both team and individual, to assure continuous improvement and alignment with enterprise vision, mission, and objectives.

+ Ensure that all quality and safety standards, specifications and policies are met, drive continuous improvements, and collaborate with the team to drive efficiencies.

+ Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance.

+ Support a culture of high performance and accountability in employee and site safety as well as other aspects of the business.

Requirements

+ Associates Degree in General Studies with courses work in Accounting or Business is preferred, however, an equivalent combination of education and 2 years experience in servicing electronic and or mechanical systems (High School Diploma or GED equivalent a minimum requirement) will also be considered.

+ 2 years relevant work experience in the field or relate area that provides the requisite knowledge, skills and abilities for the job.

+ Working knowledge of basic accounting functions (AP, Percentage of Completion method) and ability to coordinate with multiple internal departments (Operations and Accounting)

+ Intermediate to advanced computer literacy, including experience with ERP / IT systems Dynamics AX experience preferred

+ Ability to work independently, take initiative, manage priorities, and see projects through to completion

+ Prior experience supporting construction and field employee groups, including strong problem-solving skills, critical thinking, and self-initiative.

+ Commitment to our open door policy and regular contact with all field employees.

+ Excellent written and verbal communication, interpersonal skills; high quality document and report preparation.

+ Experience working in an entrepreneurial environment requiring strong multi-tasking abilities.

+ Key leadership competencies in addition to high ethical standards, strong values, integrity, drive to deliver results, pride in personal and team performance, decision quality, building effective teams, and action orientation are fundamental imperatives.

PHYSICAL ACTIVITIES: While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear. The employee frequently is required to walk, move up and down stairs, use hands and arms to handle, feel and reach, push, pull bend and twist. Read information, often in small print. Enter and locate information on a computer system or communication device. Write documents, reports etc. using a writing instrument (e.g., pencil, pen) or computer. Operate a variety of automated office machines including calculator, copier, computer, telephone, fax machine etc.

WORKING CONDITIONS: This position is in an office environment with moderate to low noise levels and is typically sedentary. While performing the duties of this job, the employee is occasionally exposed to varying temperatures, work areas that may be slippery or wet, near equipment and mechanical moving parts. Work indoors for extended periods of time. Work overnight, weekends, and rotating/varying shifts.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Service Coordinator

    4 weeks ago

    Tempe, Arizona, United States Albireo Energy Full time

    Job DescriptionThis role is responsible for coordinating and scheduling service field technicians to ensure customer expectations and commitments are met. The Service Coordinator will be the main point of contact for all service customers, handling decisions regarding the scheduling and movement of manpower and materials. They will also be responsible for...

  • Student Services Coordinator

    4 weeks ago

    Tempe, Arizona, United States Maricopa Community College District Full time

    Job SummaryThis position will have the full responsibility of coordinating the Second Chance Pell (SCP)/Prison Education Program (PEP) at Arizona State Prison Complex (ASPC)-Perryville.This includes working directly with Arizona Department of Corrections Rehabilitation and Re-entry (ADCRR) in order to obtain qualified applicants.Additionally, guiding the...

  • Student Services Coordinator

    4 weeks ago

    Tempe, Arizona, United States Maricopa Community College district Full time

    Job SummaryThis position will have the full responsibility of coordinating the Second Chance Pell (SCP)/Prison Education Program (PEP) at Arizona State Prison Complex (ASPC)-Perryville.This includes working directly with Arizona Department of Corrections Rehabilitation and Re-entry (ADCRR) in order to obtain qualified applicants.Additionally, guiding the...

  • Customer Service Coordinator

    6 days ago

    Tempe, Arizona, United States LHH Recruitment Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team. The successful candidate will be responsible for ensuring seamless communication between customers, technicians, and other departments. This role requires excellent communication skills, a strong ability to multitask, and a customer-focused personality.Key...

  • Student Services Coordinator

    1 month ago

    Tempe, Arizona, United States MGRM Full time

    Student Services Enrollment OfficerMGRM Pinnacle Inc. is seeking a highly organized and proactive Enrollment Officer to oversee and manage all aspects of student enrollment for our online and physical sites. This role will act as the primary point of contact for prospective families and students, guiding them through the enrollment process, ensuring...

  • Patient Services Coordinator

    1 month ago

    Tempe, Arizona, United States SMI IMAGING LLC Full time

    Job Summary:As a Patient Services Specialist at SMI Imaging LLC, you will play a vital role in ensuring the smooth operation of our outpatient radiology practice. Your primary responsibility will be to provide exceptional patient care and administrative support to our team of board-certified subspecialty radiologists.Key Responsibilities:Coordinate patient...

  • Customer Service Coordinator

    1 month ago

    Tempe, Arizona, United States RCC Holdings LLC Full time

    Job OverviewAt RCC Holdings LLC, we are seeking a highly organized and detail-oriented Scheduler to join our team. As a key member of our operations department, you will be responsible for ensuring that field staffing requirements are met, projects are running on schedule, and labor budgets are within limits.Key ResponsibilitiesOrganize and prepare weekly...

  • Service Coordinator

    1 day ago

    Tempe, United States Renewal by Andersen Full time

    Job Details -WHAT YOU‘LL BE DOING - THE ROLE- Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.- Follow up on customer...

  • Service Coordinator

    2 days ago

    Tempe, United States Renewal by Andersen Full time

    Job Details -WHAT YOU‘LL BE DOING - THE ROLE- Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.- Follow up on customer...

  • Department Coordinator

    1 day ago

    Tempe, United States DH Pace Company, Inc. Full time

    DH Pace Company, Inc., in Tempe, Arizona aspires to hire a Department Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience d Coordinator, Department, Retail, Technician

  • Project Coordinator

    4 weeks ago

    Tempe, Arizona, United States Pete Fowler Construction Services, Inc. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Pete Fowler Construction Services, Inc. The successful candidate will be responsible for coordinating all aspects of the project life cycle, from project set-up to monthly invoicing to project completion.Key Responsibilities:Manage the objective,...

  • Admissions Coordinator

    3 weeks ago

    Tempe, United States NorthSight Recovery Full time

    The Admissions Coordinator serves as the primary point of contact for all prospective and incoming clients. The Admissions Coordinator works closely with the outreach staff and Clinical leadership to assess patients and determine whether NorthSight Recovery services can meet their clinical and social determinate of health needs. The Admissions Coordinator is...

  • Admissions Coordinator

    1 month ago

    Tempe, Arizona, United States NorthSight Recovery Full time

    Job OverviewNorthSight Recovery is seeking a highly skilled Admissions Coordinator to serve as the primary point of contact for prospective and incoming clients. This role requires strong communication and organizational skills, as well as the ability to work effectively within a multidisciplinary team.Key ResponsibilitiesAssess patients and determine...

  • Department Coordinator

    1 month ago

    Tempe, Arizona, United States D.H. Pace Company, Inc. Full time

    h3Job Description/h3pWe are seeking a highly organized and detail-oriented Department Coordinator to join our team at D.H. Pace Company, Inc. This role will be responsible for coordinating field employees, ensuring that our services meet or exceed customer satisfaction./ppKey responsibilities include:/pulliScheduling technicians to customer job sites and...

  • Care Coordinator

    1 month ago

    Tempe, Arizona, United States Total Care Connections Full time

    Job Title: Care CoordinatorJob Summary:Total Care Connections is seeking a compassionate and organized Care Coordinator to join our Phoenix team. As a key member of our care team, you will play a crucial role in supporting our Care Manager by expanding billable hours, ensuring regulatory compliance, and delivering exceptional care to seniors and disabled...

  • Operations Coordinator

    1 month ago

    Tempe, Arizona, United States RCC Holdings LLC Full time

    At RCC Holdings LLC, we are seeking a highly skilled Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for ensuring that field staffing requirements are met, to comply with internal and external demand. This role is critical in keeping projects running on schedule and within labor budget.Key...

  • Logistics Coordinator

    4 weeks ago

    Tempe, Arizona, United States ME ELECMETAL Full time

    Job SummaryWe are seeking a highly skilled Logistics Coordinator to join our team at ME ELECMETAL. As a key member of our supply chain team, you will be responsible for planning and coordinating large-sized mining equipment item orders with suppliers, ensuring timely delivery and resolving any issues that may arise.Key Responsibilities* Plan and coordinate...

  • Business Coordinator

    1 month ago

    Tempe, Arizona, United States Arizona State University Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Coordinator to join our team at the W. P. Carey School of Business at Arizona State University. The successful candidate will provide administrative support for the Department of Marketing, with a focus on event coordination, logistics, and communication.Key ResponsibilitiesCoordinate and...

  • Administrative Coordinator

    1 week ago

    Tempe, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:The Administrative Coordinator position supports the administrative needs of the Loan Servicing Department as well as coordinating the operations and support of the overall office location. The position involves coordinating and preparing for meetings, arranging refreshments, and assisting with visitor logistics....

  • Sales Coordinator

    4 weeks ago

    Tempe, Arizona, United States DH Pace Full time

    Job Responsibilities:As a Sales Coordinator at DH Pace, you will be responsible for organizing and tracking new sales leads. You will also coordinate and support sales initiatives, assist with creating sales presentations, and help complete RFPs. Additionally, you will centralize and standardize our responses for efficiency and consistency. You will serve as...