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VIP Guest Services Representative- On Call
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JOB SUMMARY:
As a VIP Guest Services Representative you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP Guest Services Representative assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, VIP Guest Services Representative are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns.
RESPONSIBILITIES AND AUTHORITIES:
- Process check-in and check-out transactions for VIP's.
- Assist VIP's with questions about the city and property.
- Assist VIP's with booking dinner, show, etc.
- Assists with guest service recovery .
- Maintains and Upbeat and Positive attitude at all times.
- Responsible for being apprized of current events in hotel to assist VIP's.
- Acts a liaison on behalf of the guest to expedite guest requests.
- Maintains a professional and courteous attitude towards all guests (internal and external).
- Anticipating guests needs and guest expectations.
- Strong Interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Self starter with strong problem solving ability
- Ability to perform reaching, stooping and /or crouching motions repeatedly.
- Must be able to communicate verbally.
- Must be able to stand for extended periods of time.
- Must be able to lift 25lbs.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About Us
Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
