VIP Lounge Agent

3 months ago


Las Vegas, United States Palms Casino Resort Full time

Working closely with the VIP Lounge Manager the VIP Lounge Agent will play an important role completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIPs. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIPs when resolving any guest concerns.

Core Job Responsibilities:

  • Process check-in and check-out transactions for VIP's
  • Assist VIP's with questions about the city and property
  • Assist VIPs with booking dinner, show, etc.
  • Assists with guest service recovery
  • Maintains an Upbeat and Positive attitude at all times
  • Responsible for being apprised of current events in the hotel to assist VIP's
  • Acts a liaison on behalf of the guest to expedite guest requests
  • Maintains a professional and courteous attitude towards all guests (internal and external)
  • Anticipating guests needs and guest expectations
  • Perform other job duties as requested.
Qualifications:
  • High School Diploma or relevant certificate required.
  • Minimum of two related experience required and two years of experience within a hotel/gaming property is preferred.
Physical Demands:
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Work is performed in a lounge setting.
  • May be exposed to smoke
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally
  • Eye/hand coordination.
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbols


Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today

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