Technical Support

3 weeks ago

Detroit, United States NR Consulting Full time
Title: Technical Support
Location: Detroit, MI, 48202 (Must be able to be onsite 2x a week for hybrid model)
Position Type: Contract with possible extension
Duration: 12+ Months

General Summary of Function/Purpose of Position
What is the function of the work area and how does this position fit into that function?
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. This position will also report to an Agency Dotted Line Manager.

What are the essential duties of this position?
  • Communicate effectively, both orally and in writing, with users, unit staff and Managers
  • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
  • nalyze operational problems
  • Investigate alternative solutions and potential risk
  • Initiate corrective action
  • Record and report status
  • Teach and assist other staff and users
  • Project management
  • Server support
  • Telecommunications support
  • Database systems support
  • Enforce security standards

Education/Experience Requirements.
EDUCATION:
Possession of a bachelor's degree with 21 semester (32 term) hours in computer science, data processing, computer
information systems, data communications, networking, systems analysis, computer programming, or mathematics; or
possession of an associate's degree with 16 semester (24 term) hours in computer science, data processing, computer
information systems, data communications, networking, systems analysis, computer programming, mathematics or
equivalent.

Alternate Education and Experience -
Information Technology Programmer/Analyst P11
Possession of an associate's degree with 16 semester (24 term) credits in computer science,
information assurance, data processing, computer information, data communications, networking,
systems analysis, computer programming, IT project management, or mathematics and two years of
experience as an application programmer, computer operator, or information technology technician; or
two years (4,160 hours) of experience as an Information Technology Student Assistant may be
substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as
an application programmer, computer operator, information technology technician, or four years (8,320
hours) of experience as an Information Technology Student Assistant may be substituted for the
education requirement

Duty 1
General Summary of Duty 1 % of Time 40
Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
Individual tasks related to the duty:
  • Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
  • Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
  • Serve as technical experts providing support to other technicians.
  • Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
  • Administers and implements automated data processing systems and computer application programs.
  • Convert and implement new systems and upgrade existing systems.

Duty 2
General Summary of Duty 2 % of Time 35
Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.

Individual tasks related to the duty:
Provide planning, design, and implementation of computer hardware, software, and network components.
Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
Maintains records and prepares reports and correspondence related to the work.

Duty 3
General Summary of Duty 3 % of Time 15
Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB.

Individual tasks related to the duty:
Perform Server installs, upgrades, moves, repairs and removals.
Perform install and upgrades to Network Operating systems.
Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
Administer network groups, users and rights associations.
Monitor and maintain local server back up systems.
Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
Setup, support, test and troubleshoot print servers.
On-site support for installation of Telecommunication hardware.
Install and troubleshoot wiring and associated devices including tranceivers, switches, hubs and routers.

Duty 4
General Summary of Duty 4 % of Time 10
Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.
Individual tasks related to the duty:
Manage and update local database systems.
Manage client access and user rights for database systems.
Provide for the updating of patches and virus repair.
Seek out and attend relevant technical training.
Attend special training sessions required by client sites to provide complete IT service.
Carry out the directives of Management in support of providing customer service to clients of DTMB.

  • Technical Support Specialist

    4 weeks ago

    Detroit, United States SPECTRAFORCE Full time

    Job Title: Special Exceptions - Eng (Technical Support)Duration: 6 Months Assignment Location: Detroit, MI 48239 Description: Provides Detroit powertrain technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Detroit Customer Support Center (CSC) answering calls and electronic...

  • Technical Support Specialist

    3 weeks ago

    Detroit, United States SPECTRAFORCE Full time

    Job Title: Special Exceptions - Eng (Technical Support)Duration: 6 Months Assignment Location: Detroit, MI 48239 Description: Provides Detroit powertrain technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Detroit Customer Support Center (CSC) answering calls and electronic...

  • Automotive Technical Support

    4 weeks ago

    Detroit, United States Amtec Enterprise - 2 Full time

    Job DescriptionJob DescriptionProvides powertrain technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Detroit Customer Support Center (CSC) answering calls and electronic submissions from authorized service locations, end-users, and internal customers.Responsibilities•Answer...

  • Technical Support Analyst

    6 days ago

    Detroit, United States GOODWILL INDUSTRIES OF GREATER DETROIT & SUBSIDIARIES Full time

    Description Do you have a passion for IT and for serving others? Goodwill of Greater Detroit turns 104 this year. Join us as we move into the next 100 years of building pathways to independence through personal development and the power of work. Your efforts across our social enterprises, which include education, manufacturing, retail, logistics and...

  • Ground Support Mechanic Helper: 45861

    1 week ago

    Detroit, United States STS Technical Services Remote Work Freelance Full time

    Job SummaryKalitta Air is seeking a dedicated Ground Support Mechanic Helper in Oscoda, Michigan. This role will assist mechanics in aircraft maintenance and repairs while adhering to safety protocols and maintaining a clean work environment.Essential Duties and Responsibilities Assist mechanics in the repair or alteration of aircraft articles and...

  • Automotive Technical Representative

    3 weeks ago

    Detroit, United States Amtec Inc. Full time

    Provides powertrain technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Detroit Customer Support Center (CSC) answering calls and electronic submissions from authorized service locations, end-users, and internal customers.Responsibilities•Answer calls, emails and electronic...

  • Technical Application Specialist

    4 weeks ago

    Detroit, Michigan, United States Epicor Full time

    General informationOffice (s)Detroit, MIDate PublishedThursday, April 18, 2024CountryUnited StatesJob ID24075FunctionGlobal SupportRecruiterBun, MouyheangDescription & Requirements Technical Application Specialist | Epicor CPC The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware....

  • DELMIAWorks Support Engineer

    3 days ago

    Detroit, United States Motion Recruitment Full time

    DELMIAWorks Support Engineer 1-2+ year Contract 100% Remote As a DELMIAWorks Support Engineer focused on first-level support for DELMIAWorks ERP , you will play a crucial role in ensuring the client receives timely assistance and resolution to their software-related inquiries. The ideal candidate is technically adept with strong problem-solving abilities and...

  • Adjunct Instructor-Technical Writing

    4 weeks ago

    Detroit, Michigan, United States University of Detroit Mercy Full time

    Adjunct Instructor-Technical WritingDetroit, MI • Dean's Office - Engineering & ScienceDescriptionJob ID: CES Technical WritingEmployee ClassificationPT Adjunct FacultyPosition SummaryThe University of Detroit Mercy College of Engineering and Science invites applications for multiple part-time adjunct instructor positions in Mathematics, Chemistry, Biology...

  • DELMIAWorks Support Engineer

    6 days ago

    Detroit, United States Motion Recruitment Full time

    DELMIAWorks Support Engineer1-2+ year Contract100% RemoteAs a DELMIAWorks Support Engineer focused on first-level support for DELMIAWorks ERP, you will play a crucial role in ensuring the client receives timely assistance and resolution to their software-related inquiries. The ideal candidate is technically adept with strong problem-solving abilities and...

  • DELMIAWorks Support Engineer

    6 days ago

    Detroit, United States Motion Recruitment Full time

    DELMIAWorks Support Engineer1-2+ year Contract100% RemoteAs a DELMIAWorks Support Engineer focused on first-level support for DELMIAWorks ERP, you will play a crucial role in ensuring the client receives timely assistance and resolution to their software-related inquiries. The ideal candidate is technically adept with strong problem-solving abilities and...

  • Technical Architect Construction Specifications

    7 days ago

    Detroit, United States HKS Full time

    Overview: HKS is seeking an experienced Technical Architect to join our team. Exercises independent judgment in evaluation, selection and use of technical specifications requirements, and solves problems when encountered. Possesses and applies a broad knowledge of architectural principles, practices and procedures to complete assignments with originality...

  • Need Technical Lead

    12 hours ago

    Detroit, United States 4-Serv Solutions Inc. Full time

    Technical LeadEngagement Description Only w2 and must have 10 years exp Responsible for leading complex projects and independently executing analyses that support the healthcare value portfolio. Translates technical results into answers for healthcare business needs and applies a strong understanding of healthcare industry when creating those solutions. ...

  • Deskside Support Analyst

    4 weeks ago

    Detroit, United States Coretek Services Full time

    Job DescriptionJob DescriptionThe Deskside Support Analyst will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.Duties and...

  • Structured Cabling and IT Support Technician

    4 weeks ago

    Detroit, United States XFER Communications, Inc. Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a versatile and skilled individual to fill the role of Structured Cabling and IT Support Technician. In this role, the successful candidate will be responsible for providing onsite and remote support for a variety of technologies, encompassing both IT support and low voltage wiring tasks. This...

  • Technical Lead, Security Engagements

    1 month ago

    Detroit, United States Antigen Security Full time

    Job DescriptionJob DescriptionSalary: Summary: We are looking for a Technical Lead who specializes in managing incident responses, recovery engagements, and proactive security initiatives. This position does not involve people management but requires strong project management skills. The successful candidate will be an expert in the field, offering guidance...

  • Technical Sales Specialist, C>

    4 weeks ago

    Detroit, United States BioIVT Full time

    Job DescriptionJob DescriptionBioIVT is a leading provider of control and disease state samples (human/animal tissues, cells, blood, other biofluids). Combining technical expertise, exceptional customer service, and unparalleled access to biospecimens, BioIVT partners with scientists in ELEVATING SCIENCE.Position SummaryThe TSS will be a highly motivated...

  • PLM Systems Support Analyst

    3 weeks ago

    Detroit, Michigan, United States Tata Technologies Full time

    Tata Technologies, Inc: PLM Systems Support Analyst -- Detroit, MI DUTIES:Implement and configure PLM Visualization processes in engineering design and development areas utilizing Teamcenter, NX and Visualization tools such as CAD/PLM Systems.Support engineering user requirements, process and methodologies and best practices as well as provide necessary...

  • Desktop Support Specialist

    4 weeks ago

    Detroit, United States Solugenix Full time

    Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hrDetroit, MIContract to possible hireJob ID 2024-9721Solugenix is assisting a client in their search for a Desktop Support Specialist -Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Detroit, MI.Responsibilities:In-field technical...

  • Desktop Support Specialist

    1 month ago

    Detroit, United States Solugenix Full time

    Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hrDetroit, MIContract to possible hireJob ID 2024-9721Solugenix is assisting a client in their search for a Desktop Support Specialist -Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Detroit, MI.Responsibilities:In-field technical...