DELMIAWorks Support Engineer
2 weeks ago
DELMIAWorks Support Engineer
1-2+ year Contract
100% Remote
As a
DELMIAWorks Support Engineer
focused on
first-level support for DELMIAWorks ERP , you will play a crucial role in ensuring the client receives timely assistance and resolution to their software-related inquiries. The ideal candidate is technically adept with strong problem-solving abilities and excellent communication skills. This person should have a customer-centric mindset, adaptability to handle evolving issues, attention to detail, and be a collaborative team player.
Responsibilities
Your primary responsibility will be to address, troubleshoot, diagnose, and resolve DELMIAWorks ERP technical issues, provide guidance on software functionality, and escalate complex issues to the appropriate teams.
Respond to customer inquiries via phone, email, and ticketing system, providing prompt and accurate solutions.
Document customer interactions, issues, and resolutions in our support database, ensuring accurate and thorough records are maintained.
Provide proactive support and guidance to clients, including software updates, patches, and best practices for system optimization.
Qualifications
Proven experience in a technical support role, preferably providing support for ERP or similar enterprise software applications.
Strong problem-solving skills and the ability to troubleshoot complex technical issues effectively.
Experience with SQL databases and ERP systems.
Customer-focused mindset with a passion for delivering exceptional service and support.
Ability to work independently and collaboratively in a fast-paced environment.
You will receive the following benefits
Medical Insurance - Four medical plans to choose from for you and your family
Dental, Orthodontia, and Vision Benefits
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
401(k) with pre and post-tax options
Paid Sick Time Leave
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
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