Team Lead, Field Service Engineer

1 week ago

Santa Clara, United States IMS Nanofabrication Full time

Job DescriptionJob Description

Responsibilities:

Team Lead of Field Service Engineers (40%)

• Manage the Field Service Engineer Team in Santa Clara, CA.

• Supervise and execute the planning and progress of activities of a diverse team of Field Service Engineers.

• Internally align on Service resources according to tool status and customer requests.

• Directly support the team in critical situations and during peak workloads.

• Manage on-call support coverage by the FSE team, ensuring it is aligned and adequate customer support is provided.

Service & PM Management (30%)

• Provide high quality customer service with the objective to meet and exceed the equipment performance KPI’s (tool availability, MTTR, etc.)

• Ensuring IMS HQ defined methodologies and procedures are followed and provide feedback if needed.

• Align with various stakeholders within IMS USA and IMS HQ relating to scheduled maintenances, upgrades, tasks and assignments

• Take ownership in driving special local taskforce teams that handle customer escalations and troubleshooting efforts for challenging incidents.

Manage the required spare parts for service and maintenance activities Reporting (30%)

• Provide internal status updates and feedback to IMS USA management and IMS operations interfaces.

• Monitor incidents, tool status, ticket completeness, and fab status on a regular basis.

• Ensuring that Customer reports and KPI tracking are available, and that the data is reliable.

• Maintain an excellent customer relationship with the tool owners and other customer stakeholders and hold fab related customer meetings for updates on ongoing and planned service activities

Qualifications:

· 5+ years of experience with a minimum of 3 years in Leadership positions

· Position requires a BS degree in an engineering field, management or equivalent experience

· Previous 3-5 years Customer facing work experience required

· Problem-solving, and project\program management experience -strong self-initiative and self-learning capabilities

· Excellent interpersonal skills and Strong integration skills

Company DescriptionIMS Nanofabrication is an international technology leader in the field of lithography and nanotechnology. We have developed a strategically important technology that enables the production of new generations of semiconductor chips. By using our revolutionary multi-beam technology, we have become the global market leader in our segment, and we supply all leading chip manufacturers worldwide.

The US branch of IMS Nanofabrication was founded in 2021 and is fully committed to providing the best service and application support to our valued US customers at the leading edge of the semiconductor industry.

Why work at IMS Nanofabrication? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

•Total Rewards and Benefits

•Competitive Salary

Competitive compensation packages to reward skills and performance

•Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance

•Matching 401(k) Contribution

•Educational Reimbursement

•Wellness Reimbursement

www.ims.co.at Company DescriptionIMS Nanofabrication is an international technology leader in the field of lithography and nanotechnology. We have developed a strategically important technology that enables the production of new generations of semiconductor chips. By using our revolutionary multi-beam technology, we have become the global market leader in our segment, and we supply all leading chip manufacturers worldwide.\r\rThe US branch of IMS Nanofabrication was founded in 2021 and is fully committed to providing the best service and application support to our valued US customers at the leading edge of the semiconductor industry.\r\rWhy work at IMS Nanofabrication? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.\r\r•Total Rewards and Benefits\r\r•Competitive Salary\r\rCompetitive compensation packages to reward skills and performance\r\r•Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance\r\r•Matching 401(k) Contribution\r\r•Educational Reimbursement\r\r•Wellness Reimbursement\r\r www.ims.co.at

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