Manager, Service Repair Center

3 weeks ago

Santa Clara, California, United States Johnson & Johnson Full time
Auris Health Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Manager, Service Repair Center. This position is based in Santa Clara, CA.

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Ethicon is a technology company defining the future of medical intervention. By combining advancements in medical robotics, instrumentation, navigation and data science, Ethicon is building a platform technology capable of expanding the applicability of robotics to a spectrum of medical procedures.

The Flexible Robotics Service Repair Center team is seeking a Service Repair Center Manager to lead daily operations, perform planning, analysis of service inventory consumption and the replenishment levels required to maintain on-hand availability of service Field replaceable units (FRUs) as needed.

Overview

Directs the Service Repair Center through collaboration with planners and schedulers. Identifies requirements for the business to improve planning efficiency and materials management. Establishes priorities and sequences for rework, repair, refurbishment, and disposal of service consumed Field Replaceable Units (FRU's). Responsible for supplying product(s) and service spares to the field services team and driving service inventory to sustainable min/max levels. Approves and develops mechanisms to resolve service inventory related issues. Alters refurbishment work order schedules to meet unforeseen conditions. Builds business partnerships with inventory management teams, shipping, purchasing and suppliers to effectively support the refurbishment, rework, and repair of FRU's. Establishes key performance indicators (KPIs) and metrics to improve profitability through reduction in new parts shipments and increased utilization of refurbished, reworked parts, and utilization of resources. Evaluates issues and meets with service and supplier management as needed to ensure steady supply of materials for field service use and to evaluate Service Level Agreement (SLA) performance. Participates in making business decisions on new product launches that require Service Repair Center support to develop stocking levels and service FRU forecasts.

Key Responsibilities
  • Lead the day-to-day Flexible Robotics Service Repair Center operation, administration, and repair center engineering team.
  • Manage the creation, process management, closure and transfer of materials utilizing established ERP and CRM systems in conjunction with materials management team partners.
  • May create shipping documentation and coordinate with warehouse personnel for product to be packed and shipped.
  • Identify technology solution opportunities that improve/increase the efficiency of repairs, and FRU refurbishment.
  • Provide direction and/or support to repair center personnel in resolving equipment repair problems, inventory shortages, priority FRU requests and work order management.
  • Identifies team training requirements and establishes programs as necessary to increase the team's technical capabilities.
  • Attract, develop, and retain top talent to create an exemplary repair center team to strengthen your team.
  • Provide leadership to help drive employee satisfaction and engagement.
  • Improve profitability of the services business by on-time delivery of reworked materials.
  • Maintain ongoing, cross-functional communication to ensure that there is adequate liaison with Manufacturing, Materials & Logistics, Quality systems, manufacturing to address issues, and improve repair related processes, procedures and team capabilities.
  • Promote a safe working environment and ensure compliance with applicable Quality Management System and Regulatory policies and procedures.
  • Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality Management System.
  • Maintain spare parts inventory, tools, certified test equipment, and items related to the Service Repair Center.
  • Provide assistance with failure analysis of Returned Materials (RMAs) and documents findings.

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