Customer Service Rep/Dispatch experience preferred

3 weeks ago


Somerville, United States Massachusetts General Hospital Full time

Job Description Customer Service Rep/Dispatch experience preferred - ( 3163811 ) **Description**

**General Summary :**

**Under the general direction of the Transportation Supervisors and within established hospital and departmental guidelines, The Customer Service Representative (CSR) performs a broad range of activities associated with the operation and service level of the Transportation Department. The CSR will actively support the day to day operations, focusing on customer service, communication, productivity, staff support, area safety/cleanliness and timely deliveries. The CSR will inform supervisors of any potential issues, which may have an impact on the department, staffing, delays, and emergencies.**

**Duties and Responsibilities**

- Have the ability to understand any job in the unit.

- Maintains the daily activity/schedule for drivers ensuring proper coverage throughout their shift.

- Schedule employees lunch/break periods and adjust daily assignments as necessary due to sick calls and/or emergencies.

- Notifies supervisors of any vehicle incidents or passenger injuries.

- Completes and retrieves daily supervisory reports, incident reports, and employees log sheets.

- Receives telephone inquires relating to transportation and responsible for the timely retrieval of voice mail. Communicating schedules with patients and visitors entering or leaving the hospital.

- Directing patients and visitors to various locations throughout the institution.

- Communicating with Security to ensure adequate parking for the departments vehicle.

- Coordinates with greeters to ensure relief drivers are readily available when busses arrive.

- Ensures timely pickups of stat, routine, and on demand assignments.

- Assist in training of employees.

- Inputs data into automated dispatching/tracking systems.

- Monitors automated dispatching/tracking system for assignment timeliness and completion

- Monitors shuttle performance through GPS shuttle tracker

- Perform other duties assigned.

**Qualifications**

**Qualifications:**

- Ability to work in a fast pace and stressful environment.

- Broad knowledge of the hospitals departments and services.

- High school diploma or GED equivalent.

- Strong logistic skills.

- Good written and oral communication.

- 1 to 2 years of dispatch experience preferred

- Knowledge of office equipment such as two-way radios, scanners etc..

- Ability to stand for extended periods of time and capable of working in adverse weather conditions.

- Computer experience: Windows and Microsoft Office preferred.

- Ability to lift and or carry up to 75 lbs.

**Primary Location**

: MA-Somerville **Job**

: Customer Service


  • Customer Service Rep.

    3 weeks ago


    Somerville, United States Massachusetts General Hospital Full time

    Job Description Customer Service Rep. - ( 3163811 ) **Description** **General Summary :** **Under the general direction of the Transportation Supervisors and within established hospital and departmental guidelines, The Customer Service Representative (CSR) performs a broad range of activities associated with the operation and service level of the...


  • Somerville, United States Staples Full time

    **TSA Customer Service Rep** **Function: Retail Locations** **Address: 165 Middlesex Ave** **City / State: Somerville, MA US** **Date Posted: February 11, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1201356** **Description** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and experienced Transportation Services Supervisor to join our team at Mass General Brigham. As a key member of our Transportation Operations team, you will be responsible for leading all aspects of day-to-day transportation services, including passenger shuttle services, cargo delivery services, and specimen...


  • Somerville, Massachusetts, United States Formlabs Full time

    We're seeking a talented Customer Experience Specialist to join our Form Team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences through technical support, documentation, and training.Key Responsibilities:Provide top-notch technical support to customers via phone, email, and chatDevelop and maintain...


  • Somerville, New Jersey, United States Joulé Full time

    Job Title: Customer Experience RepresentativeJob Summary:We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer relationships, processing orders, and providing exceptional customer service.Key Responsibilities:Manage customer relationships...


  • Somerville, United States Joulé Full time

    Title: Customer Experience Representative Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Location: Branchburg, NJ Schedule: M-F Full Time Type: Contract to Hire Responsibilities: To manage customers that are not associated with a sales manager and support selected...

  • Sales Associate

    1 month ago


    Somerville, Massachusetts, United States Carter'sOshKosh Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's/OshKosh. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and executing operational activities to drive sales and growth.Key ResponsibilitiesCustomer...


  • Somerville, Massachusetts, United States East Cambridge Savings Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our Retail Division at East Cambridge Savings Bank. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our banking products and services.Key ResponsibilitiesProvide...


  • Somerville, Massachusetts, United States TEKsystems Full time

    Job Title: Hybrid Customer Service RepresentativeTEK Systems is seeking a skilled Hybrid Customer Service Representative to join our team in the Bridgewater Township area. As a Hybrid Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Resolve customer complaints...


  • Somerville, New Jersey, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and achieving sales goals.Key ResponsibilitiesProvide...


  • Somerville, Massachusetts, United States Formlabs Full time

    Customer Service AgentFormlabs is seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.Key Responsibilities:Provide timely and effective support...


  • Somerville, Massachusetts, United States Sharecare Full time

    Job Title: On-Site Customer Service Representative At Sharecare, we're dedicated to making high-quality care more accessible and affordable for everyone. As an On-Site Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and supporting our members and providers. Job Summary: The On-Site Customer Service...


  • Somerville, Massachusetts, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely and professional manner.Key...


  • Somerville, Massachusetts, United States Life Alive Full time

    Life Alive Job OpportunityWe're seeking a talented individual to join our Front of House Service Team as a Customer Service Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences in a welcoming and sustainable environment.Key Responsibilities:Greet and Engage with Guests: Welcome customers and...


  • Somerville, New Jersey, United States Sherwin-Williams Full time

    Retail Customer Service Specialist RoleWe are seeking a skilled Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving customer concerns, and maintaining a high level of product knowledge.Key Responsibilities:Work closely with...


  • Somerville, Massachusetts, United States Community Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling transactions, and promoting our products and services.Key Responsibilities:Provide exceptional customer...


  • Somerville, Massachusetts, United States CENTURY LINEN & UNIFORM LLC Full time

    Job SummaryAs a key member of Century Linen & Uniform LLC's customer care team, the Customer Service Representative plays a vital role in delivering exceptional customer experiences. This position involves effectively managing customer interactions, providing administrative support, and ensuring seamless communication across the organization.Key...


  • Somerville, Massachusetts, United States Formlabs Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Formlabs. As a key member of our Global Services team, you will play a critical role in delivering exceptional support to our customers worldwide.Key Responsibilities:Provide timely and effective support to customers through various channels,...


  • Somerville, United States Mass General Brigham Full time

    Description: This is a remote role that can be done in most US states. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Mass General Brigham...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and experienced Transportation Services Supervisor to join our team at Mass General Brigham. As a key member of our logistics operations, you will be responsible for leading the day-to-day operations of our transportation services, ensuring the safe and efficient movement of people and goods across our network.Key...