POS/Payments Support Specialist

2 weeks ago


Fargo, United States BNG Team Full time

As a POS/Payments Support Specialist, youll provide support, training, and product knowledge to our merchants through a combination of onsite visits, responding to tickets in our CRM system and answering calls. This position will be a primary installer of the equipment and software implementation of a new system.

**What youll be doing:**

* Provide customer support and assist in addressing the needs of our POS and Payment clients via the telephone, email, and ticketing system

* Assist in account maintenance items related to ACH and Credit Card accounts

* Program, support, and train customers on the BNG Gateway, Desktop terminals, and point of sale systems (RM and Duet mainly)

* Complete implementations of POS systems on-site at clients business locations

* Perform root cause analysis when troubleshooting complex technical issues and report back to team and customer

* On-call availability on a rotating schedule

* Collaborate with sales and technical team to escalate issues

* Update technical documentation and FAQs

* Perform additional tasks and/or duties as assigned

**Your skills and qualifications:**

* High School Diploma or GED required

* 3+ years of customer support experience required

* Previous work experience in technology field desired

* Happy, patient, and empathetic personality

* Interest in technology and software

* Superior customer service skills

* Ability to analyze and troubleshoot problems

* Excellent written and verbal communication skills

* Ability to organize and prioritize tasks

* Strong ability to complete tasks according to established timelines and quality standards

* Previous exposure or experience with a CRM preferred

* Proficient in Microsoft Office and Google Suite

**Accounting Software**

Say goodbye to time-consuming accounting tasks, stressful collections calls, and an aging A/R that just wont quit. Say hello to effortless cash flow.



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