Technical Support Specialist

3 weeks ago

Fargo, United States Razor USA Full time

Job Description

Job Description Salary: At Razor Tracking, we feel it’s important to work where your value is appreciated, your talent is utilized, and where you love to go every day. We are a fast-growing, fun organization with competitive wages, flexibility, and opportunities for individual growth. Our web-based fleet tracking and operations system helps customers keep up-to-date on where their vehicles and assets are in real time. We work with companies from many industries, including construction, agriculture, electrical contractors, government, heavy equipment, oil and gas, service fleets, and more.

Do you have a fondness for or a desire to learn SQL, SaaS, APIs, configurations, and multitudinous other skills?

We are looking for a technical support specialist who loves to assist customers, evaluate data, find and tell the story behind that data, and is willing to learn new skills and expand on their current skill set.

This individual will be exposed to various aspects of Razor Tracking and work with various stakeholders, from customers to developers.

This role will sit in our Fargo, ND office and is open to consideration as a regular FT role or as an internship opportunity.

Specific Duties Include: Develop an understanding of our products inside and out to help customers solve technical problems. Provide data analytics for sales during client engagements. Provide both phone and email support to technical questions. Lead trainings with customers for optimal product usage and successful hardware installation. Diagnose and solve problems based on clients’ non-technical feedback. Effectively communicate and document business and technical information per agreed processes and procedures, including the ability to balance technical and business issues and communicate appropriately with technical and business experts. Develop, define, and maintain product documentation enabling business change. Less than 25% travel– may require travel during peak seasons.

Qualifications Proven track record in building business relationships with customers. Knowledge of basic software concepts, such as Microsoft Office Suite. Data analytic skills are highly valuable. Exceptional organization, written, and verbal/phone communication skills. Ability to travel, as this will be required occasionally, including a valid driver’s license and ability to travel to Canada. Physical ability to perform product installations (lift equipment, work in confined spaces, and bend frequently).

EOE, Including Disability/Vets

#J-18808-Ljbffr

  • Technical Support Specialist

    2 weeks ago

    Fargo, United States Razor Full time

    Job DescriptionJob DescriptionSalary: At Razor Tracking, we feel it’s important to work where your value is appreciated, your talent is utilized, and where you love to go every day. We are a fast-growing, fun organization with competitive wages, flexibility, and opportunities for individual growth. Our web-based fleet tracking and operations system helps...

  • IT Technical Support Intern

    1 week ago

    Fargo, United States Swanson Health Products Full time

    IT Technical Support Intern A Little About Us Swanson has been dishin' out vitamins and supplements straight from the heartland for 55 years and counting. We offer grounded, realistic approaches and remedies for healthier living that have been passed down longer than grandma's not-so-secret recipes. We're looking for folks to help us leave the world a little...

  • Warranty Support Specialist

    7 days ago

    Fargo, United States RDO Equipment Company Full time

    This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timel Support Specialist, Warranty, Support, Specialist, Customer Service, Monitoring, Business Services

  • IT Technical Support Intern

    3 weeks ago

    Fargo, United States Swanson Health Full time

    Job DescriptionJob DescriptionSalary: $17.00/ hourIT Technical Support Intern A Little About UsSwanson has been dishin’ out vitamins and supplements straight from the heartland for 55 years and counting. We offer grounded, realistic approaches and remedies for healthier living that have been passed down longer than grandma’s not-so-secret recipes....

  • Payment Support Specialist

    1 week ago

    Fargo, United States BNG Team Full time

    **Payment Support Specialist** at BNG Team Fargo, ND BNG Team (in a nutshell) is a technology solutions company. We exist to help small to medium-sized businesses achieve growth with payment processing solutions, point-of-sale systems, and automated billing software. Were passionate about hiring and developing hard-working people who align with our core...

  • Payment Support Specialist

    2 days ago

    Fargo, United States BNG Team Full time

    **Payment Support Specialist** at BNG Team Fargo, ND BNG Team (in a nutshell) is a technology solutions company. We exist to help small to medium-sized businesses achieve growth with payment processing solutions, point-of-sale systems, and automated billing software. Were passionate about hiring and developing hard-working people who align with our core...

  • Biomedical Equipment Support Specialist

    4 weeks ago

    Fargo, North Dakota, United States Department Of Veterans Affairs Full time

    Summary The Biomedical Equipment Support Specialist (BESS) provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of medical equipment. Requires the application of engineering and mechanical concepts and methodology to provide lifecycle management and...

  • Trucks Service Support Specialist

    3 days ago

    Fargo, United States RDO Truck Center Full time

    ** Trucks Service Support Specialist** **Job Category****:** -Service **Requisition Number****:** TRUCK009830 Showing 1 location **Job Details** **Description** This individual will perform a variety of duties to assist the Service Department, including stocking and maintaining the tool inventory, properly identifying needed items, and locating parts for...

  • Information Technology Support Specialist

    17 hours ago

    Fargo, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top healthcare organization that has an opening for an IT Support Specialist.Location: Fargo, ND 58103Duration: 3 Months plusPay Range: $18/hr-$24/hr on W2 (DOE) Additional Info: Possibility for travel between client locations. Requirements:Bachelor’s degree required with a...

  • Information Technology Support Specialist

    22 hours ago

    Fargo, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top healthcare organization that has an opening for an IT Support Specialist.Location: Fargo, ND 58103Duration: 3 Months plusPay Range: $18/hr-$24/hr on W2 (DOE) Additional Info: Possibility for travel between client locations. Requirements:Bachelor’s degree required with a...

  • IT Support Specialist I

    1 week ago

    West Fargo, United States City of West Fargo, ND Full time

    Salary: $22.56 Hourly Location : West Fargo City Hall Job Type: Full Time Job Number: 00200 Department: Information Technology Opening Date: 01/29/2024 Closing Date: Continuous Description Step into the heart of our city's technological landscape! Are you a problem-solving enthusiast, a digital explorer, and a customer service champion? If so, we have an...

  • IT Support Specialist I

    2 days ago

    West Fargo, United States City of West Fargo, ND Full time

    Salary: $22.56 Hourly Location : West Fargo City Hall Job Type: Full Time Job Number: 00200 Department: Information Technology Opening Date: 01/29/2024 Closing Date: Continuous Description Step into the heart of our city's technological landscape! Are you a problem-solving enthusiast, a digital explorer, and a customer service champion? If so, we have an...

  • Warranty Support Specialist

    3 days ago

    Fargo, United States RDO Equipment Full time

    This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections...

  • Product Specialist

    4 weeks ago

    Fargo, United States Compass Search Group Full time

    Job DescriptionJob DescriptionA reputable equipment manufacturer is looking for a Product Specialist to join their team. It is preferred that candidates have experience in the agricultural technical industry. A background in operating and servicing ag equipment (tillage, planting, seeding and monitor set-up) is also a plus. The ideal candidate will be...

  • Technical Writer

    4 weeks ago

    Fargo, North Dakota, United States Multitech Full time

    Join our comfortable, friendly, business casual work environment. Full time with half day Fridays. No weekendsDo you like to figure out how equipment operates?We are looking for a Technical Writer to author technical content used to create & maintain client Operator Manuals. The successful candidate will become a product or systems subject matter expert with...

  • Warranty Support Specialist

    7 days ago

    Fargo, United States RDO Equipment Co. Full time

    This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections...

  • Safety Specialist, Service

    5 days ago

    Fargo, United States Marvin Full time

    Safety Specialist, Service ID 2024-3891 Department Customer Service Position Type Regular Location US-MN-Warroad Location Eagan, MN, US Location Fargo/West Fargo, ND, US Job Overview The Safety Specialist of Service will partner with Enterprise Transportation Safety in the...

  • Deskside Support Analyst

    1 week ago

    Fargo, United States Smartech Full time

    Job Description:POSITION SUMMARY:Performs service, minimal repair (memory, hard drives, and batteries), and/or installation of computer products including, software that is packaged and ready for deployment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and...

  • Deskside Support Analyst

    1 week ago

    Fargo, United States Smartech Full time

    Job Description:POSITION SUMMARY:Performs service, minimal repair (memory, hard drives, and batteries), and/or installation of computer products including, software that is packaged and ready for deployment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and...

  • Deskside Support Analyst

    2 days ago

    Fargo, United States Smartech Full time

    Job Description:POSITION SUMMARY:Performs service, minimal repair (memory, hard drives, and batteries), and/or installation of computer products including, software that is packaged and ready for deployment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and...