Junior Support Engineer

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent. Your consent applies to the following domains: voxtelesys.com Necessary (4) Name Provider Purpose Expiry Type __cf_bm

voxtelesys.com

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

1 day

HTTP Cookie 1.gif

Cookiebot

Used to count the number of sessions to the website, necessary for optimizing CMP product delivery.

Session

Pixel Tracker test_cookie

Google

Used to check if the user's browser supports cookies.

1 day

HTTP Cookie Statistics (6) _hjCookieTest

Hotjar

Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.

Session

HTTP Cookie _hjSession_#

Hotjar

Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

1 day

HTTP Cookie _hjSessionUser_#

Hotjar

Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

1 year

HTTP Cookie hjViewportId

Hotjar

Saves the user's screen size in order to adjust the size of images on the website.

Session

HTML Local Storage td

Google

Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

Session

Pixel Tracker Marketing (33) _fbp

Meta Platforms, Inc.

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

HTTP Cookie _ga

Google

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

2 years

HTTP Cookie _ga_#

Google

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

2 years

HTTP Cookie _gcl_au

Google

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months

HTTP Cookie ads/ga-audiences

Google

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

Session

Pixel Tracker iU5q-O9@$

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Session

HTML Local Storage LAST_RESULT_ENTRY_KEY

YouTube

Used to track user’s interaction with embedded content.

Session

HTTP Cookie lastExternalReferrer

Meta Platforms, Inc.

Detects how the user reached the website by registering their last URL-address.

Persistent

HTML Local Storage lastExternalReferrerTime

Meta Platforms, Inc.

Detects how the user reached the website by registering their last URL-address.

Persistent

HTML Local Storage nextId

YouTube

Used to track user’s interaction with embedded content.

Session

HTTP Cookie pagead/1p-user-list/#

Google

Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.

Session

Pixel Tracker pagead/landing [x2]

Google

Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.

Session

Pixel Tracker remote_sid

YouTube

Necessary for the implementation and functionality of YouTube video-content on the website.

Session

HTTP Cookie requests

YouTube

Used to track user’s interaction with embedded content.

Session

HTTP Cookie ServiceWorkerLogsDatabase#SWHealthLog

YouTube

Necessary for the implementation and functionality of YouTube video-content on the website.

Persistent

IndexedDB TESTCOOKIESENABLED

YouTube

Used to track user’s interaction with embedded content.

1 day

HTTP Cookie yt.innertube::nextId

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Persistent

HTML Local Storage ytidb::LAST_RESULT_ENTRY_KEY

YouTube

Used to track user’s interaction with embedded content.

Persistent

HTML Local Storage YtIdbMeta#databases

YouTube

Used to track user’s interaction with embedded content.

Persistent

IndexedDB yt-remote-cast-available

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage yt-remote-cast-installed

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage yt-remote-connected-devices

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage yt-remote-device-id

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage yt-remote-fast-check-period

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage yt-remote-session-app

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage yt-remote-session-name

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage Currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided. RESPONSIBILITIES Perform pre-sales engineering and provisioning tasksWork closely with network operations and network monitoring teamsWork directly with client IT teams via email and phone to troubleshoot equipmentWork with Tier1 suppliers to open and resolve tickets and perform testingPro-actively suggest and implement system and process improvementsAssist clients with remote troubleshooting of their SIP-based PBXs’Go down to any level, including front line, to troubleshoot specific VoIP issuesNo roles, no escalations. Sometimes you double as front-line CSR. At other times you are assisting with the new install, together with the Sales Engineer overseeing the project.No travel. All support by phone and email only, from the Fargo office.Technical writing to assist with blog posts and social mediaMust be able to work flexible hours on occasion. QUALIFICATIONS Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the jobUnderstanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job trainingFirewall experience, or previous networking employment a plusExcellent written/verbal communication skills WHAT WE OFFER A base salary complemented with bonus, vacation, holidays, health insurance, and 401K. We are constantly on the lookout for exceptionally skilled and driven individuals. Please send your resume to

jobs@voxtelesys.com . We would love to have a conversation with you

#J-18808-Ljbffr