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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working Arrangement Hybrid Job Description Global Wealth & Asset Management (GWAM) is a key growth segment for Manulife, operating through three different channels (Retail, Retirement and Institutional) across North America, Asia and Europe, and making decisions easier and lives better by empowering investors for a better tomorrow. Our Institutional business serves asset owners worldwide by leveraging the deep expertise of more than 650 investment professionals across 19 different markets. We have strong public and private markets expertise and are the largest natural capital investment manager. Our insurance heritage provides additional scale to our business and access to capital for product development initiatives and the ability to co-invest alongside our institutional customers. Reporting to the Chief Operating Officer, Global Institutional. The Senior Manager Business Administration is an important catalyst and contributor to the overall growth and transformation of the Manulife Investment Management and Global Institutional franchises. Responsibilities: * Organize and prioritize critical issues and information to enable timely and effective decision-making by relevant stakeholders (CEO, CFO, various leadership teams) * Manage agenda, coordinate pre-read materials and track action items for leadership team and business review meetings * Coordinate with Strategy and Communications to effectively cascade internal messages * Work with appropriate internal partners (e.g. Communications, Investor Relations, Treasury) to coordinate CEO / CFO / GM engagements with external stakeholders (e.g. media, investors, rating agencies, strategic partners) * Manage the goal setting, progress / performance review and scorecard management process for the GWLT, working closely with Finance and Strategy * Coordinate agenda and logistics for leadership team offsites, working closely with Strategy * Identify and drive opportunities to improve processes and procedures and increase leadership team effectiveness and productivity * Lead special projects as needed What we are looking for * Professional designation (MBA, CPA, CA, CGA, CMA, CFA) preferred with 8+ years of relevant, progressively senior experience, in financial services * Ability to work independently, get to the relevant information and pierce through silos * Ability to handle difficult situations and escalate issues in an effective manner * Politically astute, with strong situational sensitivity and ability to influence * Exceptional organization and project management skills * Emotional intelligence, with ability to demonstrate judgment, discretion and diplomacy * Ability to see the pain points and bottlenecks the leadership team faces in pushing the organization to change and find ways to mitigate * Result-oriented with an ability to multi-task, prioritize across multiple initiatives, drive accountability, and develop creative solutions where blueprints may not exist * Outstanding communication skills with shown ability to articulate complex business problems in simple and impactful words * Team player, collaborative, self-starter, well-organized, innovative, and high level of initiative * Ability to lead and motivate professionals informally and formally What can we offer you? * A competitive salary and benefits packages. * A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. * A focus on growing your career path with us. * Flexible work policies and strong work-life balance. * Professional development and leadership opportunities. Our commitment to you * Values-first culture * We lead with our Values every day and bring them to life together. * Boundless opportunity * We build opportunities to learn and grow at every stage of your career. * Continuous innovation * We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion * We foster an inclusive work environment where everyone thrives. * Championing Corporate Citizenship * We build a business that benefits all partners and has a positive social and environmental impact. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Salary & Benefits The annual base salary for this role is listed below. Primary Location Boston, Massachusetts Salary range is expected to be between $86,325.00 USD - $155,385.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency Company: John Hancock Life Insurance Company (U.S.A.)