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Donor Relations Associate
2 months ago
At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.
ResponsibilitiesReporting to the Supervisor of Donor Recruitment, the customer service oriented candidate we seek will play a key role and have a direct impact on our daily collection activities and donor recruitment initiatives within the Suffolk, Nassau, and Queens Region.
Responsibilities include:
- Provide outstanding customer service to all donors at mobiles or donor centers.
- Greet donors, facilitate instructions during the donation process.
- Input donor demographics in BECS system to create bar codes and highlight changes in demographics to collection staff to update.
- Educate donors on optimal donation type for their blood type based upon inventory needs and open capacity.
- Educate donors on automation donations including plasma, platelets, auto red cell.
- Handle front desk tasks, donor check in and phones in Donor Centers.
- Help donors use donor portal.
- Reschedule donors for future appointments.
- Assist staff with sanitizing equipment and areas used by donors.
- Answer marketing program questions for donors.
- Participate in marketing programs in centers (donor incentives to all presenting donors and other tasks as described in marketing briefs).
- Performs on-site whole blood recruitment and assists at college campuses and other blood drives where onsite recruitment will increase donor turnout.
- Provides donor flow support when necessary.
- Prepares and presents specific presentations to targeted donor groups in an effort to bring in more donations for upcoming drives.
- Prepare and verify information for shift summary reports.
- Provide telemarketing support for upcoming drives and events when needed.
To qualify, you must have a High School Diploma/GED (college degree preferred), One year of experience working in an operational/administrative support capacity, sales, marketing, or customer service role is required. Excellent oral/written communication, interpersonal, organizational and persuasion skills will be expected, as will the enthusiasm necessary to help schedule and recruit blood donors. PC proficiency and the ability to work a flexible schedule is also essential.
Driver's License required for positions based in New Jersey, Hudson Valley and Long Island Regions. No Driver's License requirement for New York .
For applicants who will perform this position in New York City or Westchester County, the proposed hourly salary is $16.00 p/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant's skills, job-related knowledge, and experience
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations
