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Account Manager
4 months ago
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.
Expeditors Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee's My Development Plan view and in the employee's performance evaluation in the Professional Development Center.
- Exceptional Customer Service:
- Job Execution:
- Reliability:
- Collaboration:
- Communication:
- Culture:
- Personal Growth and Development:
Account Manager Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to Account Mangers and should not be edited. Note that these competencies are found in employee's My Personal Development Plan view in the Professional Development Center. The scope of responsibility for these competencies may vary based on the type of account manager role (GAM, LAM etc.).
- Business Development
- Customer Management
- Customer Ecosystem Expertise
- Business Intelligence
Account Manager-Specific Tasks and Duties
For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Account Management Playbook on insite.
Physical Demands
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Functions performed primarily while seated at desk
- Travel independently to a wide variety of off-site locations
Customer Retention and Development Manager
Qualifications
- University / College degree or equivalent business qualifications.
- Proven work experience in business development
- Knowledge of Expeditors' products and services
- Knowledge of required Expeditors' operating systems
- Proficient in MS Office and CRM Software
- Ability to define, develop and document business processes and procedures
- Strong presentation skills
- Strong analytical skills
- Proven problem solving and interpersonal skills
- Excellent PC skills including word processing, presentation and spread sheet programs.
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.