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Application Support Analysts

2 months ago

St Charles, United States St. Charles Community College Full time

St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

POSITION SUMMARY

SCC is seeking two Application Analysts who will work closely with leadership and business experts across the institution to identify and implement solutions and changes that support the students, staff and faculty at St. Charles Community College and provide functional expertise for the SCC's Student Information System and related applications.

PRIMARY DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Serve as a liaison between the functional departments and technology teams and be able to translate technical offerings into functional-level features.
  • Cultivate and maintain strong partnerships across functional areas.
  • Manage system issues impacted by and impacting operation units, and non-academic support units.
  • Document system functionality, including procedure and process changes.
  • Manage multiple initiatives/projects across functional areas/departments and keep stakeholders up to date on results.
  • Manage project issues and ensure project tasks are completed accurately and on schedule.
  • Provide functional training for the College's systems and applications.
  • Ensure that the system and processes associated with the College's systems and applications are properly used and able to meet the reporting needs of the institution.
  • Work with internal technical staff and/or vendors to resolve issues.
  • Researches and investigates technology changes and other events which impact administrative systems.
  • Comply with IT procedure for reporting child pornography on SCC equipment.
MINIMUM QUALIFICATIONS
  • Bachelor's degree in computer science, information systems, or related field; supplemented with two 2 years of related work experience; or equivalent combination of education and experience.
  • Experience in managing multiple tasks simultaneously and exhibiting leadership skills to drive results.
  • Ability to analyze complicated problems and provide resolutions.
  • Must be proficient with Microsoft productivity software (e.g., Microsoft Word, Excel, etc.).
  • Ability to work under strict timelines.
  • Must have excellent written and verbal communication skills and attention to detail.
PREFERRED QULAIFICATIONS
  • Knowledge and experience with higher education information systems (e.g., Anthology Student).


Requires regular and predictable attendance

**Will be subject to a criminal background check.