Tech Support Analyst

4 months ago


St Louis, Missouri, United States Atechstar Full time
Job DescriptionThe Tech Support Analyst will i nstall troubleshoot and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software. Operations for internal and external users. Provide support development and/or leadership guidance to all Red Cross volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal State and local regulations.
Responsibilities1 Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues.

Provide escalated technical support for complex issues as needed.2 Review records and document reports of malfunctions issues and maintenance as well as organizational procedural and workflow plans and methods.3 Review analyze and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.4 Prepare metrics activity and progress reports regarding projects tasks and operations5 Adhere to standard operations and policies.

Ensure compliance with negotiated service level agreements.6 Provide training and guidance to other staff. Contribute expertise to projects.
Qualifications Education Bachelor's degree required. Information Systems Computer Science or related

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