Sr. Account Manager
3 weeks ago
Job Description
Job Description
Senior Account Manager (Remote Available)
Department: Operations
Manager: Team Lead
Exempt
We are Navigate
A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason this company was formed and the guiding light for every decision. We’re all at Navigate because we truly want to spark positive change in other people’s lives. Here’s to doing good things – together
How you contribute to our success
The Senior Account Manager is responsible for managing multiple large to jumbo strategic client accounts. The Senior Account Manager's responsibilities include maintaining a thorough knowledge of our industry, business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities and act as a client advocate to coordinate with internal teams to deliver an exceptional experience. The Senior Account Manager is passionate, proactive and solution-oriented. To be successful, you must be able to achieve the following key deliverable and metrics:
Deliver company and industry expertise
Deliver strategic perspective
Be skilled in negotiation and value-based selling
Provide leadership to your team and organization
Maintaining a CSAT Score of 95%
Client retention rate of 90%
Your Responsibilities to the team, our clients and community
Developing and maintaining a knowledge and understanding of our business, product offerings, competitors and industry
Management and retention
of strategic accounts and opportunities by building strong, trusting relationships
Understanding clients’ needs, developing strategy and identifying new business opportunities within your portfolio
Coordinate internal teams to deliver solutions that meet clients’ needs
Identifying opportunities for improvement and proposing new tools and processes
Mentor new employees on organizational standards and processes
Develop account management strategies
The Ideal Candidate
A passion for wellbeing, creating engagement around wellbeing and delivering on outcomes is a must.
Professional maturity and business acumen
Experience in business-to-business environment
Passion for client service
Exceptional written, verbal and presentation skills
Ability to work under pressure, organize and prioritize responsibilities
The Navigate Way - Core Expectations:
At Navigate, we expect all our employees to live the family values that have helped shape our culture:
Deliver the Boom
Everybody Love Everybody
We are Family
Inspire & Innovate
Embrace Change
Growth is Great
Efficient & Effective
Give Back
Experience & Education needed for success in this role
Experience
Minimum five years of industry specific account management experience
Education
Bachelor’s degree or equivalent experience
Physical & Working Environment
Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time.
Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards.
To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.
Position is available for remote workers.
Navigate Wellbeing Solutions is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Navigate Wellbeing Solutions will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Navigate. Post offer, Pre-employment background screenings are required. Employees of Navigate are required to sign a confidentiality agreement. Powered by JazzHR
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